We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5017481
21 Feb 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5017481 The complaint Miss A has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which she paid for with credit it provided. What happened In September 2023 Miss A entered into a 25 month fixed sum loan a... (4 pages)View decision -
Decision Reference DRN-5287188
21 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5287188 The complaint Mr B complains that Bank of Scotland plc, trading as Halifax, won’t refund all the money he lost when he was the victim of a scam. What happened In March 2023, Mr B received a phone call from someone who said they worked for an administration company and could... (5 pages)View decision -
Decision Reference DRN-5311934
21 Feb 2025 Allianz Insurance Plc UpheldInsuranceDRN-5311934 The complaint W, a limited company, complains Allianz Insurance Plc turned down claims it made on its professional indemnity insurance policy. W is represented by its director, Mr D who is in turn represented in bringing this complaint to our service by professional represen... (8 pages)View decision -
Decision Reference DRN-5273796
21 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5273796 The complaint Mr P has complained about a transfer of his pensions with the Prudential Assurance Company (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta in August 2014. Mr P’s QROPS was subsequently used, in part, to invest in Dolphin Capital... (12 pages)View decision -
Decision Reference DRN-5222196
21 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5222196 The complaint Miss M complains that Santander UK Plc won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In June 2020, Miss M was told about an opportunity to invest in a company she had invested with before, which leased cars... (6 pages)View decision -
Decision Reference DRN-5331403
21 Feb 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5331403 The complaint Mr E has complained that National Westminster Bank Plc (“NatWest”) gave him loans between 2020 and 2023 which shouldn’t have been granted due to the increasing size of the loans, the interest applied to each loan as well as his other external debts. What happe... (7 pages)View decision -
Decision Reference DRN-5301207
21 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5301207 The complaint Mr A complains that Santander UK Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened At some point prior to 2019, Mr A says he heard an advert on the radio about an opportunity to invest in a company which lease... (6 pages)View decision -
Decision Reference DRN-5288118
21 Feb 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5288118 The complaint Mr A complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost when he was the victim of what he feels was a scam. What happened At some point prior to 2019, Mr A says he heard an advert on the radio about an opportunity to invest... (6 pages)View decision -
Decision Reference DRN-5302224
21 Feb 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5302224 The complaint Mr B complains through a representative that Blue Motor Finance Ltd (“Blue Motor”) gave him a hire purchase agreement without carrying out a sufficient affordability and creditworthiness checks. What happened In January 2019, Blue Motor provided Mr B with a hi... (3 pages)View decision -
Decision Reference DRN-5303594
21 Feb 2025 CLEAR INSURANCE MANAGEMENT LIMITED Not upheldInsuranceDRN-5303594 The complaint A limited company, which I’ll refer to as “X”, represented by its director, Mr J, has complained about its commercial property insurance broker. X says its broker, CLEAR INSURANCE MANAGEMENT LIMITED (CIM), didn’t assist it with a claim it made to the insurer fo... (2 pages)View decision
