We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4834182
12 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4834182 The complaint Miss T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she fell victim to a scam. What happened Miss T was approached via a messaging app by someone who offered her a job opportunity with a company I’ll call H in this decision. The ... (3 pages)View decision -
Decision Reference DRN-5062413
12 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5062413 The complaint Mr H has complained that The Royal London Mutual Insurance Society Limited (Royal London) omitted to instigate a policy upgrade to his critical illness policy and about the service he received. What happened Mr H took out a critical illness policy through an in... (2 pages)View decision -
Decision Reference DRN-5141343
12 Nov 2024 Bamboo Limited UpheldConsumer CreditDRN-5141343 The complaint Mr G says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to him. What happened Mr G took out a loan for £3,000 over 24 months in July 2022. The monthly repayments were £168.16. The total repayable was £4,037.22. Mr G says the loan was unaffordable.... (3 pages)View decision -
Decision Reference DRN-5087479
12 Nov 2024 Premium Plan Limited Not upheldConsumer CreditDRN-5087479 The complaint Ms A complains that Premium Plan Limited trading as Premium Plan was irresponsible in its lending to her. She wants all interest, fees and charges she paid on her hire purchase agreement refunded along with interest and compensation for the distress and inconve... (3 pages)View decision -
Decision Reference DRN-4809040
12 Nov 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4809040 The complaint Mr A’s complaint is that a car supplied to him under a hire purchase agreement (‘HPA’) with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’) was not of satisfactory quality. He also complains about poor after sales service and lack of or dela... (5 pages)View decision -
Decision Reference DRN-5027156
12 Nov 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-5027156 The complaint Mr M complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited (‘RCI’). Mr M has had problems with the car and wants to hand it back. What happened Mr M acquired the vehicle in March 2022. It was brand new and cost £1... (5 pages)View decision -
Decision Reference DRN-5139092
12 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5139092 Complaint Mr S is unhappy that Revolut Ltd didn’t refund his losses after he fell victim to an investment scam. Mr S has brought this complaint with the assistance of professional representatives, but for simplicity’s sake I’ve generally referred to Mr S throughout the text ... (4 pages)View decision -
Decision Reference DRN-4764747
12 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4764747 The complaint Mr Q is being represented by solicitors. He’s complaining about Wise Payments Limited because it won’t refund money he lost as the result of fraud. What happened Mr Q has an account with Wise. Unfortunately, in August 2023, he became the victim of a cruel job s... (4 pages)View decision -
Decision Reference DRN-4844425
12 Nov 2024 Saga Services Limited Not upheldInsuranceDRN-4844425 The complaint Mr B has complained about the renewal premium offered by Saga Services Limited trading as Saga Insurance (Saga) for a home insurance policy. What happened Mr B received the renewal premium from Saga, who were the broker for the policy. He complained to Saga be... (2 pages)View decision -
Decision Reference DRN-5125267
12 Nov 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-5125267 The complaint Mr W complains about Haven Insurance Company Limited (“Haven”) cancelling his car insurance policy. What happened Mr W took out a car insurance policy underwritten by Haven. The policy was taken out through a broker and commenced in August 2023. The policy Mr... (3 pages)View decision
