We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5056227
31 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5056227 The complaint Mr H complains that Admiral Insurance (Gibraltar) Limited mishandled his motor insurance policy. What happened For the year from early November 2023, Mr H had two cars insured on a multi-car policy with Admiral. In May 2024, Mr H called Admiral, got a quotati... (3 pages)View decision -
Decision Reference DRN-4639463
31 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldPensions and AnnuitiesDRN-4639463 The complaint Mr G complains about the pension advice he received from Hargreaves Lansdown Advisory Services Limited (‘HLAS’). Mr G states that the fund performance should match the projections provided by HLAS, and that HLAS are liable for the losses he has incurred as a re... (10 pages)View decision -
Decision Reference DRN-4615586
31 Oct 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4615586 The complaint Mr R complains that the car he acquired financed through a hire purchase agreement with First Response Finance Ltd wasn’t of satisfactory quality. What happened On 12 May 2022 Mr R acquired a car financed through a hire purchase agreement with First Response. M... (2 pages)View decision -
Decision Reference DRN-5114438
31 Oct 2024 Marsh Finance Limited UpheldConsumer CreditDRN-5114438 The complaint Mr W complains about the quality of a car he acquired under a hire purchase agreement with Marsh Finance Limited (Marsh). When I refer to what Mr W has said and what Marsh have said, it should also be taken to include things said on their behalf. What happene... (6 pages)View decision -
Decision Reference DRN-5072033
31 Oct 2024 Saga Services Limited UpheldInsuranceDRN-5072033 The complaint Mr E complains about the service received from Saga Services Limited during a car insurance claim. What happened Mr E’s car was hit by a third party whilst parked at the side of the road in late June 2022. Mr E reported the accident to Saga. Mr E believed Saga ... (3 pages)View decision -
Decision Reference DRN-5116844
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5116844 The complaint Mr A complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr A says Mr A says that in June 2022 he saw an advert online for a celebrity endorsed cryptocurrency trading investment opportunit... (10 pages)View decision -
Decision Reference DRN-4874954
31 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4874954 The complaint G complains that Santander UK Plc failed to refund transactions they didn’t recognise. What happened G are represented here by Mr H. I’ll mainly refer to him throughout for ease of reading. Mr H explained that he was at a party with friends and had been drinkin... (5 pages)View decision -
Decision Reference DRN-5085244
31 Oct 2024 Santander UK Plc Not upheldMortgagesDRN-5085244 The complaint Mr and Mrs J complain that Santander UK Plc is charging interest on the arrears on their mortgage as they said it had previously promised not to do. They also complain they weren’t given a formal letter offering a better rate of interest that Santander suggeste... (2 pages)View decision -
Decision Reference DRN-5116720
31 Oct 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5116720 The complaint The Estate of Mr S’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with Mr S under Section 140A of the ... (14 pages)View decision -
Decision Reference DRN-5113995
31 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5113995 The complaint Mr W and X complain that Nationwide Building Society (“Nationwide”) failed to protect their account leading to unnecessary stress and inconvenience. What happened Mr W is the principal person involved with this complaint, so where appropriate, I’ll refer to him... (4 pages)View decision
