We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5064883
22 Oct 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-5064883 The complaint Mr A W and the remaining complainants on this complaint are unhappy that Inter Partner Assistance SA (IPA) has declined to fully settle their travel insurance claim. Mr A W is the main policyholder and the lead complainant on this complaint– I’ll refer to him a... (3 pages)View decision -
Decision Reference DRN-4570553
22 Oct 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4570553 The complaint Mrs and Mr S complain that they were given unsuitable investment advice by HSBC UK Bank Plc in 2020. In summary, they say they weren’t told about the effects inflation would have on their portfolio and would’ve been better off remaining in their previous inves... (6 pages)View decision -
Decision Reference DRN-5070086
22 Oct 2024 Marks & Spencer Financial Services plc Not upheldBanking and PaymentsDRN-5070086 The complaint Mrs B complains about the lack of information about the way in which payments are allocated and the payment due date on a credit card supplied by Marks and Spencer Financial Services Plc trading as M&S Bank. Mrs B holds a credit card with M&S Bank. She ... (2 pages)View decision -
Decision Reference DRN-5073217
22 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5073217 The complaint Mr K is unhappy with Nationwide Building Society. Mr K said Nationwide’s fraud team contacted him about a transaction on his account. It said the transaction amount (£480) would be returned to him. But the amount did then leave his account and Mr K wants Nation... (2 pages)View decision -
Decision Reference DRN-4792689
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792689 The complaint Mr R complains that Revolut Ltd blocked his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr R had an account with Revolut, which he opened in 2019. Mr R... (3 pages)View decision -
Decision Reference DRN-5072551
22 Oct 2024 Bank of Scotland Plc UpheldMortgagesDRN-5072551 The complaint Mr A complains that Bank of Scotland plc trading as Halifax caused him distress and inconvenience when it sent him an incorrect mortgage offer. What happened In March 2023 Mr A enquired about a new mortgage with Halifax via a broker. He acquired an illustration... (3 pages)View decision -
Decision Reference DRN-4805970
22 Oct 2024 Campbell & Associates Independent Financial Advice Ltd Not upheldPensions and AnnuitiesDRN-4805970 The complaint Mr W complains that Campbell & Associates Independent Financial Advice Ltd (Campbell) mis-advised him to transfer his personal pension plan (PPP) and take benefits for which it received a large commission causing him losses. He wants the losses re-imbursed.... (4 pages)View decision -
Decision Reference DRN-4572648
22 Oct 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4572648 Complaint Mr N is unhappy that Lloyds Bank PLC didn’t refund him when he told it he’d fallen victim to a scam. Background In late 2020, Mr N was offered an investment opportunity by an individual I’ll refer to as Mr V. Mr V claimed to be a talented forex trader, with plans t... (3 pages)View decision -
Decision Reference DRN-5082861
22 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5082861 The complaint Miss S complains that U K Insurance Limited (“Churchill”) unfairly cancelled her motor insurance policy. What happened The subject matter of the insurance was a car that had first been registered in about 2017. Miss S acquired the car in about June 2022. She ... (5 pages)View decision -
Decision Reference DRN-4886784
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4886784 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr D is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (3 pages)View decision
