We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5363468
3 Mar 2025 Dentons Pension Management Limited Not upheldPensions and AnnuitiesDRN-5363468 The complaint Mr O’s complaint concerns a transfer to a self-invested personal pension (SIPP) provided by Dentons Pension Services (Dentons), and one of the investments made following that transfer. Mr O is represented by a Claims Management Company (CMC... (6 pages)View decision -
Decision Reference DRN-5326035
3 Mar 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5326035 The complaint Mr H complains about the level of service provided by Admiral Insurance (Gibraltar) Limited after he made a claim on his motor insurance policy. What happened Mr H’s car was damaged in an incident, and he made a claim to Admiral. His car was deemed to be beyon... (3 pages)View decision -
Decision Reference DRN-5307763
3 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5307763 The complaint Mr D complains that Vanquis Bank Limited irresponsibly lent to him. Mr D is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr D himself. What happen... (2 pages)View decision -
Decision Reference DRN-5366475
3 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5366475 The complaint Miss C on behalf of business “L” complains about the service received from Revolut Ltd (“Revolut”) in tracing a missing transfer of $35,000 that she sent to L’s business account. What happened Miss C sent a transfer of US$35,000 to L’s business account held wi... (4 pages)View decision -
Decision Reference DRN-4836324
3 Mar 2025 Lloyds Bank PLC Not upheldConsumer CreditDRN-4836324 The complaint Mr S’s complaint is, in essence, that Lloyds Bank PLC (‘Lloyds’) acted unfairly and unreasonably by deciding against paying claims under Section 75 of the CCA. Although the purchase in question here was bought by Mr and Mrs S, the payment was made on a credit ... (5 pages)View decision -
Decision Reference DRN-5337817
3 Mar 2025 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-5337817 The complaint Mr B, as a trustee of Mrs B Way Flexible Inheritor Trust (“the Trust”) complains about investment advice provided, and the delay in providing advice by Abrdn Financial Planning and Advice Limited (“Abrdn”) to the Trust, including the associated charges. What ha... (11 pages)View decision -
Decision Reference DRN-5068077
3 Mar 2025 ML Financial Associates Limited UpheldPensions and AnnuitiesDRN-5068077 The complaint Mr and Mrs W complain that ML Financial Associated Limited (‘ML’) recommended them in 2016 to transfer some of their respective defined benefit (DB) pensions into personal pensions. Mrs W has been leading on the complaint for both her and her husband, so I’ll r... (10 pages)View decision -
Decision Reference DRN-5215908
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5215908 The complaint Mr G is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr G fell victim to a cruel investment scam. He says he was introduced to the idea of cryptocurren... (4 pages)View decision -
Decision Reference DRN-5365937
3 Mar 2025 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-5365937 The complaint and what happened Mr C has complained about Omni Capital Retail Finance Limited’s response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’). I’ve included relevant sections of my provisional decision from February 2025, ... (6 pages)View decision -
Decision Reference DRN-5363851
3 Mar 2025 Ageas Insurance Limited UpheldInsuranceDRN-5363851 The complaint Mr M1 and Mr M2 have complained about the way Ageas Insurance Limited handled a claim made under their property insurance policy. Mr M1 has primarily dealt with the claim and complaint so, for simplicity, I’ll refer to him only and call him Mr M. What happene... (6 pages)View decision
