We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5484363
19 Jun 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5484363 The complaint Ms T complains Capital One (Europe) plc lent to her irresponsibly. What happened Ms T complains Capital One failed to carry our adequate checks before approving the lending decision below: Date Credit limit 1 March 2023 £500 Capital One issued their final res... (3 pages)View decision -
Decision Reference DRN-5617682
19 Jun 2025 TM Advances Limited Not upheldConsumer CreditDRN-5617682 The complaint Mrs R complains TM Advances Limited (TM Advances) irresponsibly lent to her when it provided her with a loan. What happened Mrs R entered into a fixed sum loan agreement with TM Advances on 21 June 2017. The credit provided was £1,500 and the term of the loan ... (5 pages)View decision -
Decision Reference DRN-5577721
19 Jun 2025 AmTrust Specialty Limited Not upheldInsuranceDRN-5577721 The complaint Mr K complains Amtrust Speciality Limited (“Amtrust”) has unfairly declined his claim on his new homes building warranty insurance policy. What happened Mr K identified an escape of water in his home so he arranged for a plumber to visit his property and carry... (2 pages)View decision -
Decision Reference DRN-5615041
19 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5615041 The complaint Ms R is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Ms R was the victim of a job scam involving the following payments from her newly opened Revolut account, that she generally topped up from another bank account: P... (9 pages)View decision -
Decision Reference DRN-5285597
19 Jun 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5285597 The complaint Mr Q complains about Metro Bank PLC. He says that he has been the victim of a scam and would like Metro to refund him the money he has lost. What happened Mr Q says that he has fallen victim to a romance scam and has lost a substantial amount of money. He made... (2 pages)View decision -
Decision Reference DRN-5298307
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5298307 The complaint Mr G complains Revolut Ltd (“Revolut”) didn’t protect him when he fell victim to a scam and didn’t do enough to recover his lost funds. What happened Mr G said he engaged a contractor for some redecoration works at his home. Mr G told us the works and a price ... (3 pages)View decision -
Decision Reference DRN-5626783
19 Jun 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5626783 The complaint Mr A complains that Clydesdale Bank Plc will not meet his claim under section 75 of the Consumer Credit Act 1974 (“section 75”) after a training course did not meet his expectations. He says that he did not receive what he paid for and that the bank is liable, ... (3 pages)View decision -
Decision Reference DRN-5635360
19 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5635360 The complaint Mr P had a self-invested personal pension (SIPP) with London & Colonial Services Limited (L&C) now Pathlines Pensions UK Limited. Mr P says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate investme... (40 pages)View decision -
Decision Reference DRN-5628393
19 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5628393 The complaint Mr H complains that Santander UK Plc won’t refund payments he made as a result of a scam. What happened Mr H was the victim of a scam involving the following payments from his Santander account: Date Description Amount 31 May 2023 Faster Payment to Crypto.com £... (4 pages)View decision -
Decision Reference DRN-5022471
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5022471 The complaint Mr H complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr H was the victim of a scam involving the following payments from his Revolut account: Date Description Amount 6 June 2023 Card Payment to Binance £100.00 26 Ju... (4 pages)View decision
