We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5088317
21 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5088317 The complaint Miss T complains that Vanquis Bank Limited trading as Vanquis (Vanquis) lent to her irresponsibly. What happened In February 2023, Vanquis agreed to provide a credit card to Miss T with a limit of £1,000. Miss T complains that the firm couldn’t have completed t... (3 pages)View decision -
Decision Reference DRN-5050691
21 Oct 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-5050691 The complaint Mr W complains that the minimum payment due on his credit account with JD Williams & Company Limited, trading as Jacamo, has been calculated incorrectly. What happened Mr W has a credit account with JD Williams. He complained to it in August 2024 about its ... (3 pages)View decision -
Decision Reference DRN-5096467
21 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5096467 The complaint Mr Z has complained that Monzo Bank Ltd registered a fraud marker against him. What happened In summer 2023, Mr Z received some money into his Monzo account, which he quickly forwarded on to an account of his with another bank. Monzo received a report that the ... (3 pages)View decision -
Decision Reference DRN-4845330
21 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4845330 The complaint Mr M has complained that Vanquis Bank Limited is holding him liable for a debt which he says was taken out fraudulently in his name. What happened In September 2023, a credit card account was opened with Vanquis in Mr M’s name. The card was used for rapid cash ... (3 pages)View decision -
Decision Reference DRN-4969410
21 Oct 2024 Lewis & Co (Investments & Pensions) Limited Not upheldPensions and AnnuitiesDRN-4969410 The complaint Mr H complains that Lewis & Co (Investments & Pensions) Limited trading as Lewis Investment (Lewis) gave him unsuitable advice to retain his holding in his Self-Invested Personal Pension (SIPP) property syndicate. He said it told him that the value of h... (7 pages)View decision -
Decision Reference DRN-5038142
21 Oct 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5038142 The complaint Mr O complains Specialist Motor Finance Limited (SMF) supplied him with a car that he believes wasn’t of satisfactory quality. He also complains about a number of customer service related issues What happened In July 2023, Mr O entered into a 60 month ... (5 pages)View decision -
Decision Reference DRN-5092512
21 Oct 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5092512 The complaint Miss B complains that J.P. Morgan Europe Limited (trading as Chase), unfairly decided to close her account. What happened In January, Chase decided to issue Miss B two months’ notice of closure of her bank account. Chase says that Miss B breached the terms and... (4 pages)View decision -
Decision Reference DRN-4839991
21 Oct 2024 Catterall Keating Financial Planning Limited Not upheldInvestmentsDRN-4839991 The complaint Mr W complains that Catterall Keating Financial Planning Limited’s (‘CKFP’) advice to transfer his investment ISA to a new provider was unsuitable. Mr W also doesn’t think CKFP monitored his ISA properly after the transfer and would now like them to recompense ... (7 pages)View decision -
Decision Reference DRN-5024684
21 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5024684 The complaint Ms N complains about how Admiral Insurance (Gibraltar) Limited handled a claim made on her motor insurance policy. She was also unhappy that Admiral had breached her personal data. What happened Ms N’s car was damaged in an incident and Admiral took her car fo... (2 pages)View decision -
Decision Reference DRN-4985670
21 Oct 2024 QIC Europe Ltd Not upheldInsuranceDRN-4985670 The complaint Mr M, on behalf of D – a company – is complaining that QIC Europe Ltd (‘QIC’) has declined a claim D made on its commercial property insurance policy. QIC has used a number of agents to act on its behalf (including a loss adjustor). But for ease of reference, I... (4 pages)View decision
