We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4797362
21 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4797362 The complaint Mr M complains Barclays Bank UK PLC (“Barclays”) won’t refund payments he says he didn’t authorise. What happened On 30 May 2023, Mr M received a letter from Barclays informing him a direct debit couldn’t be collected due to a lack of funds in the account. Mr M... (4 pages)View decision -
Decision Reference DRN-4955064
21 Oct 2024 I Go 4 Ltd. UpheldInsuranceDRN-4955064 The complaint Mr G complains I Go 4 Ltd (I Go 4) applied unfair charges when he cancelled his motor insurance policy. What happened Mr G took out a motor insurance policy with I Go 4, through an online price comparison site. His policy started on 2 September 2023. Mr G not... (3 pages)View decision -
Decision Reference DRN-5095494
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5095494 The complaint Mr G complains that Revolut Ltd won’t refund money he lost as a result of a scam. What happened Mr G fell victim to an impersonation scam. He’s explained he received a call from ‘Lloyds’ saying that someone had tried to make a payment from his account. He said ... (6 pages)View decision -
Decision Reference DRN-5042105
21 Oct 2024 Vitality Health Limited UpheldInsuranceDRN-5042105 The complaint Mr B is unhappy with Vitality Health Limited’s decision not to pay his claims. He’s also unhappy with the customer service he received. What happened Mr B had private medical insurance cover with Vitality provided by his previous employer. The cover ended on 26... (3 pages)View decision -
Decision Reference DRN-5005393
21 Oct 2024 Action 365 Ltd Not upheldInsuranceDRN-5005393 The complaint Mr E complained about how Action 365 Ltd, his insurance broker, dealt with changes to his no claims discount under his motor insurance policy. What happened Mr E took out his policy via Action 365, a broker, in September 2021. At that time, Action 365 understoo... (2 pages)View decision -
Decision Reference DRN-4923430
21 Oct 2024 Phoenix Life Limited Not upheldInsuranceDRN-4923430 The complaint Ms M complained about Phoenix Life Limited (Phoenix). She said she had been mis-sold a term assurance policy. She would like Phoenix to pay compensation for this. What happened Ms M has an annually reviewable term assurance policy with Phoenix. She said it mis... (4 pages)View decision -
Decision Reference DRN-5055485
21 Oct 2024 Zurich Insurance PLC UpheldInsuranceDRN-5055485 The complaint Mr M is unhappy with what Zurich Insurance PLC did after he claimed on his Trades and Professions business protection insurance policy. What happened Mr M carried out building work at a property which was completed in 2013. In March 2019 he was informed of a pr... (2 pages)View decision -
Decision Reference DRN-5093860
21 Oct 2024 Ageas Insurance Limited UpheldInsuranceDRN-5093860 The complaint Mrs V complains that Ageas Insurance Limited (“Ageas”) delayed unreasonably in handling her claim and she is unhappy with the settlement offered. She wants Ageas to reimburse her for the costs she incurred and to pay her compensation for her distress and inconv... (2 pages)View decision -
Decision Reference DRN-4818153
21 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4818153 The complaint Mrs A complains that Moneybarn No. 1 Limited (Moneybarn) cancelled the repayment plan set up to repay a conditional sale agreement. What happened In August 2022 Mrs A was supplied with a used car through a conditional sale agreement with Moneybarn. She paid an ... (2 pages)View decision -
Decision Reference DRN-5079724
21 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5079724 The complaint Mr I is unhappy that Bank of Scotland plc, trading as Intelligent Finance (“IF”) closed his account having previously confirmed to him that they wouldn’t be doing so. What happened In early 2023, Mr I received notice from IF that his account would be closing i... (4 pages)View decision
