We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
-
Decision Reference DRN-5457818
11 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5457818 The complaint Mrs C complains that Nationwide Building Society won’t refund several payments she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submis... (3 pages)View decision -
Decision Reference DRN-5267295
11 Apr 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldMortgagesDRN-5267295 The complaint Ms J’s complaint relates to a mortgage she has with National Westminster Bank Plc (NatWest). She has told us that NatWest didn’t co-operate with her application for Support for Mortgage Interest (SMI) and caused an eight-month delay in her claim being accepted ... (4 pages)View decision -
Decision Reference DRN-5166425
11 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5166425 The complaint Miss W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In February 2024, Miss W received a call from someone who claimed to work for HMRC. She was told she was being investigated for money laundering ... (3 pages)View decision -
Decision Reference DRN-5006989
11 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5006989 The complaint The estate of Mr M complains that Nationwide Building Society won’t refund the money he lost when he was the victim of what it feels was a scam. What happened Sometime in early 2019, Mr M found out about an opportunity to invest in a property development compa... (3 pages)View decision -
Decision Reference DRN-5021218
11 Apr 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5021218 The complaint Miss S complains that Starling Bank Limited won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In early 2022, Miss S says she was looking to buy a property and a friend recommended a broker who had helped someon... (3 pages)View decision -
Decision Reference DRN-5476472
11 Apr 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5476472 The complaint Mrs G complains that Lloyds Bank PLC (‘Lloyds’) won’t refund the money she lost as the result of a scam. What happened Mrs G was introduced to an investment opportunity by a friend, who I’ll refer to as J. J said they’d invested with someone I’ll refer to as T... (5 pages)View decision -
Decision Reference DRN-5119584
11 Apr 2025 AA Financial Services Limited Not upheldConsumer CreditDRN-5119584 The complaint Miss C complains about the administration of a finance agreement she had with AA Financial Services Limited (‘AA’). Miss C has been unable to make the repayments to the agreement due to her personal situation, and she thinks that AA hasn’t administered this agr... (3 pages)View decision -
Decision Reference DRN-5400359
11 Apr 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5400359 Complaint Mr T has complained about a loan Oakbrook Finance Limited (trading as “Likely Loans”) provided to him. He says he shouldn’t have been lent to as the loan was unaffordable and proportionate checks would have shown this to be the case. Background Likely Loans provid... (3 pages)View decision -
Decision Reference DRN-5427137
10 Apr 2025 Investengine (UK) Limited Not upheldInvestmentsDRN-5427137 The complaint Mr U complains about Investengine (UK) Limited. He said Investengine made it difficult for him to withdraw his money, once he had sold his investment to cash. He would like Investengine to compensate him for the distress and inconvenience it has caused. What h... (4 pages)View decision -
Decision Reference DRN-4476588
10 Apr 2025 Lloyds Bank PLC Not upheldConsumer CreditDRN-4476588 The complaint Mr C has complained that Lloyds Bank PLC (‘Lloyds’), unfairly turned down his claims made under provisions of the Consumer Credit Act 1974 (‘the CCA’). What happened In November 2015, Mr C purchased a holiday club membership from a business I will call ‘Busin... (3 pages)View decision
