We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363151 results
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Decision Reference DRN-4672110
22 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4672110 The complaint Miss H complains about Monzo Bank Ltd. She says that Monzo didn’t do enough to protect her when she fell victim to a scam and would like Monzo to refund her the money she has lost. What happened Miss H works in a gym and was providing personal training for an... (3 pages)View decision -
Decision Reference DRN-4701851
22 Nov 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4701851 The complaint Mr R complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail.... (3 pages)View decision -
Decision Reference DRN-4803402
22 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4803402 The complaint Mr G complains about a car acquired through a Hire Purchase agreement with Volkswagen Financial Services (UK) Limited (‘VWFS’). He says the car has had electronic faults within the first few months. It has been into the dealership on multiple occasions but it’s... (5 pages)View decision -
Decision Reference DRN-5157463
22 Nov 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5157463 The complaint Mr P complains about J.P. Morgan Europe Limited trading as Chase (‘Chase’) sending him an unsolicited email, after he’d opted out of marketing correspondence. What happened Mr P complained to Chase when it sent him an email on 8 April 2024 that he didn’t think... (4 pages)View decision -
Decision Reference DRN-4897237
22 Nov 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-4897237 The complaint Mrs M complains about the quality of the car she acquired through a Hire Purchase agreement taken out with CA AUTO FINANCE UK LTD in June 2023. What happened In June 2023, Mrs M took out a hire purchase agreement to buy a used car. She says she found multiple i... (3 pages)View decision -
Decision Reference DRN-5160429
22 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5160429 The complaint Mr B complains about the service provided by Barclays Bank UK PLC (‘Barclays’) when it stopped a payment he wanted to make online and blocked his debit card. He’s also unhappy that Barclays stopped corresponding with him after telling him it didn’t uphold his ... (4 pages)View decision -
Decision Reference DRN-4549755
22 Nov 2024 Tavistock Partners (UK) Limited Not upheldInvestmentsDRN-4549755 The complaint Mr J2 complains on behalf of the estate of Mr J1 (his father) about Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services, referred to as “Abacus”. In summary, Mr J1 says: Abacus didn’t advise Mr J1 correctly as to his Inheritance ... (4 pages)View decision -
Decision Reference DRN-5140419
22 Nov 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-5140419 The complaint Mr L complains that Santander Consumer (UK) Plc supplied him with a car that wasn’t of satisfactory quality under a conditional sale agreement. What happened In July 2023, Mr L acquired a used car financed by a conditional sale agreement from Santander. The agr... (3 pages)View decision -
Decision Reference DRN-5164263
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164263 The complaint Miss A is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened On 25 October 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to respond with any further evidence and argume... (6 pages)View decision -
Decision Reference DRN-4874126
22 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4874126 The complaint Miss S, via a representative, complains that National Westminster Bank Plc (“NatWest”) didn’t do enough to protect her when she fell victim to a scam. For ease, I’ll refer to Miss S throughout this decision. What happened The details of this complaint are well ... (3 pages)View decision
