We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
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Decision Reference DRN-5889243
17 Nov 2025 State Bank Of India (UK) Limited Not upheldBanking and PaymentsDRN-5889243 THE COMPLAINT Mr K and Mrs P hold/held an account with State Bank Of India (UK) Limited (“SBI”). Mr K complains that SBI will not reimburse him money he says he lost when he fell victim to a scam. Mr K and Mrs P are represented by Refundee in this matter. However, where a... (4 pages)View decision -
Decision Reference DRN-5818456
17 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5818456 The complaint Mr B complains that Santander UK Plc won’t reimburse him after he made payments towards an investment that he now considers to have been a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions ... (3 pages)View decision -
Decision Reference DRN-5779096
17 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5779096 The complaint Miss C complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds she lost when she says she fell victim to a scam. What happened Miss C says that soon after moving into a new property other tradesmen told her that water was pooling on her roof,... (3 pages)View decision -
Decision Reference DRN-5956501
17 Nov 2025 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-5956501 The complaint Mr N is complaining that Brent Shrine Credit Union Limited trading as My Community Bank (MCB) lent to him irresponsibly by providing him with a personal loan. What happened In April 2023, Mr N applied for a loan with MCB. They approved his application and lent ... (4 pages)View decision -
Decision Reference DRN-5889250
17 Nov 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5889250 THE COMPLAINT Mr K and Mrs P hold/held an account with HSBC UK Bank Plc (“HSBC”). Mr K complains that HSBC will not reimburse him money he says he lost when he fell victim to a scam. Mr K and Mrs P are represented by Refundee in this matter. However, where appropriate, I ... (3 pages)View decision -
Decision Reference DRN-5816385
17 Nov 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5816385 The complaint Mr C complains that a car supplied to him under a hire purchase agreement with Mercedes- Benz Financial Services UK Limited (MBFS) is of unsatisfactory quality. What happened The circumstances of this case are well known to both parties, so I won’t repeat ever... (4 pages)View decision -
Decision Reference DRN-5802683
17 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5802683 The complaint Mr S is unhappy with Santander UK Plc. He received a phone message from Santander about a transaction. Mr S said he contacted Santander, but it took no action. Mr S is unhappy about the service he received, he said Santander were disrespectful and treated him b... (4 pages)View decision -
Decision Reference DRN-5951161
17 Nov 2025 Spring Financial Group Limited Not upheldMortgagesDRN-5951161 The complaint Mr B complains that Spring Financial Group Limited trading as MPowered Mortgages reported him to a fraud prevention database in connection with a mortgage application. What happened Mr B applied to MPowered for a mortgage, via a broker. He submitted various doc... (5 pages)View decision -
Decision Reference DRN-5765741
17 Nov 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5765741 The complaint Mr C complains that Lloyds Bank Plc have left markers against him with the National SIRA fraud prevention database. He’d like the markers removed. What happened Mr C used to hold accounts with Lloyds. But in October 2022 Lloyds wrote to say that they would be ... (2 pages)View decision -
Decision Reference DRN-5816404
17 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5816404 The complaint Mr W complains that Santander UK Plc (‘Santander’) sent him threatening letters about his credit card payments and didn’t consider his personal circumstances. He’s unhappy that Santander made it hard for him to complain. Mr W wants the matter investigating, app... (3 pages)View decision