We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
-
Decision Reference DRN-5923333
6 Nov 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5923333 The complaint Mrs H complains about the advice she received from St. James's Place Wealth Management Plc (SJP) recommending she take out an investment bond invested in the Conservative Portfolio. Mrs H says the investment strategy employed by SJP didn’t meet her object... (12 pages)View decision -
Decision Reference DRN-5757855
6 Nov 2025 Billing Finance Limited Not upheldConsumer CreditDRN-5757855 The complaint Mr T complains that Billing Finance Limited lent to him irresponsibly. What happened In 2016, Mr T took out a hire purchase agreement with Billing Finance; it was to help fund the purchase of a motorbike. The agreement was for a cash price of £2,300; it was se... (3 pages)View decision -
Decision Reference DRN-5680676
6 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5680676 The complaint Mr A complains that Barclays Bank UK PLC (Barclays) refuses to reimburse him for a discrepancy on a cash deposit he made at a branch. What happened On 24 April 2025, Mr A says he deposited £12,000 cash into his account via an automated teller machine (ATM) in ... (4 pages)View decision -
Decision Reference DRN-5834814
6 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5834814 The complaint Ms J complained that branch staff at Santander UK Plc were unhelpful when she believed that money from her account had gone missing due to something being wrong with Santander’s systems. To put things right, Ms J wants Santander to pay her the amount she feels... (3 pages)View decision -
Decision Reference DRN-5917705
6 Nov 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5917705 The complaint Miss R complains that TSB Bank plc unfairly reported late payments on her credit file and then failed to remove them as agreed. What happened Miss R is a customer of TSB. In November 2024, she raised a fraud claim on her TSB credit card which took time to deal ... (3 pages)View decision -
Decision Reference DRN-5933424
6 Nov 2025 HBOS Investment Fund Managers Limited Not upheldInvestmentsDRN-5933424 The complaint Mr R complains that HBOS Investment Fund Managers Limited failed to move his investments into the best share class available to him. What happened Mr R opened an ISA account with HBOS in 2004. Within his ISA, he was invested into the following four funds in whi... (4 pages)View decision -
Decision Reference DRN-5687457
6 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5687457 The complaint Mr D complains that Monzo Bank Ltd closed his account with it and registered his details with CIFAS, the UK’s main fraud prevention agency. What happened Mr D held an account with Monzo. On 19 December 2024 a payment of £200 was credited to his account and on 2... (2 pages)View decision -
Decision Reference DRN-5754534
6 Nov 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5754534 The complaint Miss S is unhappy that Legal and General Assurance Society Limited (‘L&G’) declined her claim for Total and Permanent Disability (TPD) benefit under her life insurance with critical illness cover policy. What happened Miss S has a critical illness cover pol... (2 pages)View decision -
Decision Reference DRN-5832708
6 Nov 2025 OANDA Europe Limited Not upheldInvestmentsDRN-5832708 The complaint Mr G complains to OANDA Europe Limited about losses on his trading account. He questions whether he should have been able to have a leveraged trading account given his circumstances and seeks compensation for the £34,000 he has lost. What happened Mr G opened ... (5 pages)View decision -
Decision Reference DRN-5768449
6 Nov 2025 Affinity Insurance Solutions Limited Not upheldInsuranceDRN-5768449 The complaint Mrs D complains about the way that Affinity Insurance Solutions Limited handled the potential renewal of her home insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the... (2 pages)View decision