We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-5094200
11 Dec 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5094200 The complaint Mr G and Ms F complain The Royal Bank of Scotland plc (RBS) failed to send a notification to both parties of the joint bank account when a debit card transaction was declined. What happened Mr G says in mid-August 2024 a debit card payment from their joint acco... (2 pages)View decision -
Decision Reference DRN-5204201
11 Dec 2024 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5204201 The complaint Mr W complains that Accelerant Insurance Europe SA/NV UK Branch (Accelerant) has unfairly concluded it won’t cover the cost certain repairs to a property following a fire. What happened Mr W is the owner of a flat. The block is insured by a housing association ... (4 pages)View decision -
Decision Reference DRN-4858690
11 Dec 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4858690 The complaint Mr H complains about the service (and administration) of his investment by The Prudential Assurance Company Limited, referred to as “Prudential”. To put things right, he’d like answers to his questions and compensation for the distress and inconvenience caused... (7 pages)View decision -
Decision Reference DRN-5204697
11 Dec 2024 Redmayne-Bentley LLP Not upheldPensions and AnnuitiesDRN-5204697 The complaint Mr A’s complaint concerns investments made in a stockbroking account provided by Redmayne-Bentley LLP (Redmayne-Bentley), held in a self-invested personal pension (SIPP), which was provided by another business. A representative has made the complaint on Mr A’s ... (7 pages)View decision -
Decision Reference DRN-5204739
11 Dec 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5204739 The complaint Mr J complains that Tesco Personal Finance PLC trading as Tesco Bank (Tesco) sent him unclear correspondence about his credit card. This caused him to unnecessarily transfer his balance to another credit card. What happened On 3 December 2022 Mr J transferred ... (3 pages)View decision -
Decision Reference DRN-5037357
11 Dec 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5037357 The complaint Mrs F and Mr F are unhappy with the quality of repairs to their vehicle carried out by Liverpool Victoria Insurance Company Limited (LV) under their motor insurance policy. This complaint has been bought by both Mrs F and Mr F, however as Mrs F is the policyhol... (5 pages)View decision -
Decision Reference DRN-4703805
11 Dec 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4703805 The complaint Miss D complains that J.P. Morgan Europe Limited trading as Chase did not refund the £25,000 that she lost to a scam. What happened Miss D unfortunately fell victim to a ‘safe account scam’ where she was tricked into thinking her accounts were at risk and she n... (3 pages)View decision -
Decision Reference DRN-5204297
11 Dec 2024 Curve UK Limited UpheldBanking and PaymentsDRN-5204297 The complaint Mr H complains about a Fronted fee charged by Curve UK Limited. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: Mr H has a Curve debit card that he can use to make payments from credit c... (3 pages)View decision -
Decision Reference DRN-5146901
11 Dec 2024 Equiniti Financial Services Limited Not upheldInvestmentsDRN-5146901 The complaint Mr C complains about the price shares in his stocks and share ISA with Equiniti Financial Services Limited were sold for, after he placed a limit order. What happened Mr C held shares in his account with Equiniti that he’d acquired through an employee share sch... (3 pages)View decision -
Decision Reference DRN-4722424
11 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4722424 Complaint Ms C is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In May 2023, Ms C fell victim to an investment scam. She’d come across an advert on social media aimed specifically at retirees. The advert was from a ... (8 pages)View decision
