We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 400694 results
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Decision Reference DRN-6266685
7 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6266685 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In June 2019, Moneybarn pr... (3 pages)View decision -
Decision Reference DRN-6222765
6 Apr 2026 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-6222765 The complaint Mr G complains about the service he received from Phoenix Life Limited, trading as Standard Life, when initially trying to access his tax-free cash (TFC), and then when trying to transfer his pension to another provider. Mr G is unhappy that: • He was given inc... (6 pages)View decision -
Decision Reference DRN-6223654
6 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6223654 The complaint Mr L is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No1 Limited t/a Moneybarn (Moneybarn) was of unsatisfactory quality and how they dealt with the termination of his agreement. When I refer to what Mr L has said and wh... (4 pages)View decision -
Decision Reference DRN-5991472
6 Apr 2026 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5991472 The complaint Miss S has complained that Lloyds Bank PLC won’t refund the money she lost after falling victim to a scam. What happened In summary, in summer 2025 Miss S was applying for jobs and was contacted by scammers. They offered her a fake job opportunity, completing r... (3 pages)View decision -
Decision Reference DRN-5991414
6 Apr 2026 MONZO BANK LIMITED Not upheldBanking and PaymentsDRN-5991414 The complaint Miss S has complained that Monzo Bank Limited won’t refund the money she lost after falling victim to a scam. What happened In summary, in summer 2025 Miss S was applying for jobs and was contacted by scammers. They offered her a fake job opportunity, completin... (4 pages)View decision -
Decision Reference DRN-6210022
6 Apr 2026 Integrated Financial Arrangements LTD Not upheldPensions and AnnuitiesDRN-6210022 The complaint Mr L complains that after 20 plus years of use, INTEGRATED FINANCIAL ARRANGEMENTS LTD (trading as Transact) have unfairly withdrawn his personal access to trade on his annuity portfolio on the Transact platform. To keep things simple, I will refer to the busine... (3 pages)View decision -
Decision Reference DRN-6156105
6 Apr 2026 Hub Financial Solutions Limited Not upheldPensions and AnnuitiesDRN-6156105 The complaint Mr S complains that he has suffered financial loss due to delays caused by HUB Financial Solutions Limited (HUB) when it provided him with annuity quotes for his Phoenix Life Pension. What happened Mr S had a Phoenix Life pension plan and wanted to take an annu... (3 pages)View decision -
Decision Reference DRN-6269272
3 Apr 2026 FCE Bank Plc UpheldConsumer CreditDRN-6269272 The complaint Mr M complains about charges he was asked to pay after he returned a car he had been financing through an agreement with FCE Bank Plc trading as Ford Credit (who I’ll call ‘FCE’). Mr M has been represented by his daughter in this complaint but for ease, and bec... (3 pages)View decision -
Decision Reference DRN-6250008
2 Apr 2026 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-6250008 The complaint Mr H states that the advice given by Harbour Rock Capital Ltd (‘Portafina’) in respect of his pension was negligent and he has lost out financially as a result. The complaint has been submitted on behalf of Mr H by a claims management company (CMC) but to keep ... (11 pages)View decision -
Decision Reference DRN-5876292
2 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5876292 The complaint Mr B complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to an investment/romance scam. What happened In October 2022 Mr B received a cold text from someone who appeared to have got the wrong number. ... (5 pages)View decision