We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5515913
2 Jun 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5515913 The complaint Mr K complains about how his insurer, Royal & Sun Alliance Insurance Limited (RSA) treated his vehicle as a total loss following an accident. Any reference to RSA in this decision includes their agents. What happened In December 2023 Mr K was involved in ... (5 pages)View decision -
Decision Reference DRN-5013666
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5013666 The complaint Mrs F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (6 pages)View decision -
Decision Reference DRN-5595576
2 Jun 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5595576 The complaint Miss B complained about the quality of a car provided on finance by Blue Motor Finance Ltd (“BMF”). What happened BMF supplied Miss B with a used car on a hire purchase agreement in January 2024. The cash price of the car was around £6,600 and it had covered a... (4 pages)View decision -
Decision Reference DRN-5595717
2 Jun 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5595717 The complaint Mr W complains about a car supplied to him using a hire purchase agreement taken out with Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBFS”). What happened Mr W referred a complaint to us along with his representative. As the... (7 pages)View decision -
Decision Reference DRN-5427636
2 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5427636 The complaint Mrs S complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (“NatWest”) failed to properly dispense funds which she’s been held accountable for. What happened Mrs S explained that on 21 June 2024, she went to a branch of NatWest to withdraw £3,300. Th... (3 pages)View decision -
Decision Reference DRN-5542355
2 Jun 2025 A Shade Greener (Boilers) Llp Not upheldConsumer CreditDRN-5542355 The complaint Ms L complains about the management and administration by A Shade Greener (Boilers) LLP (“ASG”) of an agreement she entered in to with it in 2014 for a boiler. What happened Ms L entered into an agreement with ASG on 3 April 2014 for the supply and installation... (4 pages)View decision -
Decision Reference DRN-5490947
2 Jun 2025 Furness Building Society UpheldBanking and PaymentsDRN-5490947 The complaint Mr R complains about Furness Building Society (FBS) in their handling of his pension payments. As a consequence, Mr R incurred costs and suffered inconvenience. What happened In January 2024, Mr R contacted FBS to check an account balance, expecting it to inclu... (3 pages)View decision -
Decision Reference DRN-5197761
2 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5197761 The complaint Mr G’s complaint is about the actions of Barclays Bank UK PLC (Barclays) after he was the victim of an investment scam. He thinks Barclays should have done more to protect him against this fraud. Mr G wants Barclays to refund the money he paid along with intere... (4 pages)View decision -
Decision Reference DRN-5506257
2 Jun 2025 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-5506257 The complaint Mr D complains TransUnion International UK Limited has linked his credit file to other names and addresses he is not associated with. What happened Since around 2023 Mr D has raised several concerns with TransUnion that various addresses and variations of his ... (4 pages)View decision -
Decision Reference DRN-5578143
2 Jun 2025 BISL Limited Not upheldInsuranceDRN-5578143 The complaint Mr B complains about BISL Limited’s administration of his car insurance policy. What happened In September 2024, Mr B took out a car insurance policy that was administered by BISL. This included a finance agreement (the agreement) Mr B took out, to pay the annu... (4 pages)View decision
