We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5180574
29 Nov 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-5180574 The complaint Mr C has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In February 2023 Mr C entered into a two-year fixed sum loan agreemen... (5 pages)View decision -
Decision Reference DRN-5108764
29 Nov 2024 Premier Insurance Company Limited UpheldInsuranceDRN-5108764 The complaint Mr M has complained that Premier Insurance Company Limited avoided (treated it as if it never existed) his motor insurance policy and refused to pay his claim. What happened Mr M took out a motor insurance policy with Premier through an online price comparison... (3 pages)View decision -
Decision Reference DRN-5070255
29 Nov 2024 Bede Wealth Management Limited UpheldInvestmentsDRN-5070255 The complaint Mrs P complains that Bede Wealth Management Limited sold her an unregulated investment when it shouldn’t have done. What happened Mrs P invested £23,000 in Marc Sharpe Limited (“MSL”) in August 2016 following which she received several months of regular payment... (14 pages)View decision -
Decision Reference DRN-5118183
29 Nov 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5118183 The complaint T is a trade association. It complains that National Westminster Bank Plc closed its accounts, did not tell it why it was doing so, and did not give it sufficient time to make alternative arrangements. T has made this complaint through one of its directors and ... (3 pages)View decision -
Decision Reference DRN-5135747
29 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5135747 The complaint Mr F has complained, through his representative, that The Prudential Assurance Company Limited (Prudential) undertook insufficient due diligence when transferring his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in July 2016. Mr F... (9 pages)View decision -
Decision Reference DRN-5180429
29 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5180429 The complaint Mr G has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited to The Incartus Investments Pension Scheme 2 (“The Scheme”) which was a multi-member occupational pension scheme in July 2016. Mr G says he has l... (8 pages)View decision -
Decision Reference DRN-5178016
29 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5178016 The complaint Miss O is unhappy with the service she received from Barclays Bank UK PLC surrounding an ISA transfer request. What happened Miss O had a cash ISA with Barclays that matured in March. Miss O wanted to move her matured funds to an ISA with another provider, and... (3 pages)View decision -
Decision Reference DRN-5080574
29 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5080574 The complaint Mr G complains that Liverpool Victoria Insurance Company Limited (“LV”) declined a claim on his motor insurance policy and said the policy was void. What happened Mr G made a claim on his policy for the value of a car that had been damaged beyond repair. LV rej... (2 pages)View decision -
Decision Reference DRN-5007526
29 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5007526 The complaint Ms B complains about Bank of Scotland plc trading as Halifax. She says that Halifax won’t refund her money she says she has lost to a scam. What happened The details of what happened are well known to both parties, so I won’t repeat them in detail here. In s... (3 pages)View decision -
Decision Reference DRN-5178714
29 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5178714 The complaint Mr and Mrs B complained because Santander UK Plc refused to refund them for transactions they said they hadn’t made. What happened On 19 February 2024, Mr and Mrs B went on holiday abroad. Mrs B received a text from Santander, saying that unusual transactions ... (5 pages)View decision
