We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
-
Decision Reference DRN-5384314
26 Mar 2025 Vitality Health Limited UpheldInsuranceDRN-5384314 The complaint Mr C is unhappy with Vitality Health Limited’s decision to decline his claim. What happened Mr C has private medical insurance with Vitality. He claimed on his policy for treatment of his dermatochalasis and ptosis for both eyes, however, his claim was declined... (2 pages)View decision -
Decision Reference DRN-5429299
26 Mar 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5429299 The complaint Mr R complains ClearBank Limited won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (3 pages)View decision -
Decision Reference DRN-5386541
26 Mar 2025 Zurich Insurance Company Ltd Not upheldInsuranceDRN-5386541 The complaint Mr M & Mrs R complain that Zurich Insurance Company Ltd (“Zurich”) cancelled their policy and wouldn’t pay their claim when it said they’d misrepresented their history when applying for home insurance. What happened Mr M & Mrs R had a home insurance pol... (4 pages)View decision -
Decision Reference DRN-5416382
26 Mar 2025 Advantage Insurance Company Limited Not upheldInsuranceDRN-5416382 The complaint Mr C is unhappy with the decision made by Advantage Insurance Company Limited (Advantage) following a claim made under his car insurance policy. What happened In August 2022 Mr C purchased a car insurance policy underwritten by Advantage. The policy terms expl... (5 pages)View decision -
Decision Reference DRN-5222268
26 Mar 2025 SCIOPAY LIMITED Not upheldBanking and PaymentsDRN-5222268 The complaint A company, which I’ll refer to as ‘G’, complains that SCIOPAY LIMITED won’t refund the money it’s lost to a scam. Mr R, who is a director of G, brings the complaint on G’s behalf. What happened G received emails from one of its regular suppliers, requesting pay... (2 pages)View decision -
Decision Reference DRN-5424780
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5424780 The complaint Mrs C complains that Revolut Ltd didn’t do enough to help her when she told it about a dispute she had with a merchant over services paid for using her Revolut debit card. What happened In September 2024 Mrs C paid €3809.60 for a hotel with the merchant I’ll ca... (4 pages)View decision -
Decision Reference DRN-5417998
26 Mar 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5417998 The complaint Mr W complains that Bank of Scotland plc trading as Halifax made telephone calls to him despite it having recorded in its records that he did not take such calls. And that it flagged some transactions as fraudulent when they were not. What happened Mr W has it ... (2 pages)View decision -
Decision Reference DRN-5282853
26 Mar 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5282853 The complaint Mr R complains ClearBank Limited won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both part... (3 pages)View decision -
Decision Reference DRN-5376198
26 Mar 2025 Haven Insurance Company Limited UpheldInsuranceDRN-5376198 The complaint Mr S complains that Haven Insurance Company Limited (Haven) increased his premiums, despite him making no claims on his policy. What happened The background to this complaint is well-known to both parties. So, I’ve set out a summary of what I think are the key... (3 pages)View decision -
Decision Reference DRN-5226904
26 Mar 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5226904 The complaint Mr C is unhappy about a number of issues relating to the administration of his accounts with Bank of Scotland plc trading as Halifax. What happened Mr C has banked with Halifax for many years. He’s said that over recent years he’s become increasing unhappy abou... (6 pages)View decision
