We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5178962
29 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5178962 The complaint Mr P complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr P has explained that in May 2022... (3 pages)View decision -
Decision Reference DRN-5173178
29 Nov 2024 ARAG Allgemeine Versicherungs-Aktiengesellschaft Not upheldInsuranceDRN-5173178 The complaint Mr J and Miss J are business partners. They complain about what ARAG Allgemeine Versicherungs-Aktiengesellschaft (Arag) did after they made a complaint on their farm insurance policy. What happened In June 2023 Mr J and Miss J sought assistance from the legal e... (3 pages)View decision -
Decision Reference DRN-5178812
29 Nov 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5178812 The complaint A company which I’ll call ‘M’ complains that National Westminster Bank Plc (trading as Ulster Bank) behaved unreasonably when completing its banking checks and then closing its account. The complaint is brought on M’s behalf by one of its directors, Mr F. Wha... (6 pages)View decision -
Decision Reference DRN-5093849
29 Nov 2024 Black Horse Limited Not upheldConsumer CreditDRN-5093849 The complaint Mr H complains that a motorbike supplied to him via a hire purchase agreement with Black Horse Limited was not of a sufficient quality. What happened In March 2024, Mr H was supplied with a used motorbike through a hire purchase agreement with Black Horse. The ... (3 pages)View decision -
Decision Reference DRN-5173073
29 Nov 2024 Quilter Financial Services Ltd Not upheldPensions and AnnuitiesDRN-5173073 The complaint Mr N complains about the advice given by Quilter Financial Services Ltd (‘Quilter’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and ... (12 pages)View decision -
Decision Reference DRN-5146538
29 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5146538 Complaint Mr B complains that Volkswagen Financial Services (UK) Limited (trading as “Audi” Financial Services) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable and he therefore shouldn’t have b... (3 pages)View decision -
Decision Reference DRN-5047849
29 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5047849 The complaint Mr K is unhappy that Santander UK Plc (Santander) won’t refund the money he lost to a scam. What happened Mr K was searching for return flight tickets so that he could visit his elderly father overseas. He searched a well-known online flight comparison site (t... (3 pages)View decision -
Decision Reference DRN-5037319
29 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5037319 The complaint Mrs H complains about how Ageas Insurance Limited (Ageas) valued her vehicle following a claim made under her motor insurance policy. What happened In June 2024 Mrs H’s vehicle was involved in an accident with a third-party. Mrs H reported the accident to Agea... (3 pages)View decision -
Decision Reference DRN-5144596
29 Nov 2024 Lendable Ltd Not upheldBanking and PaymentsDRN-5144596 Complaint Mr M has complained about a credit card Lendable Ltd (trading as “Zable”) provided to him. He says the credit card and the subsequent credit limit increases were irresponsibly provided to him as they were unaffordable. Background Zable provided Mr M with a credit ... (3 pages)View decision -
Decision Reference DRN-5171787
29 Nov 2024 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-5171787 Complaint Mrs S has complained about a credit card Jaja Finance LTD (trading as “Asda” Money Credit Card) provided to her. She says the credit card was unaffordable given what she already owed on her overdraft, loans and credit cards. Background Asda provided Mrs S with a c... (3 pages)View decision
