We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5636267
16 Oct 2025 Coversure Insurance Services (Brighton) Limited Not upheldInsuranceDRN-5636267 The complaint B, a limited company, complains about the arrangement of insurance by Coversure Insurance Services (Brighton) Limited. What happened The leaseholders for a property containing ten flats held the freehold for the property (though the name of the management comp... (3 pages)View decision -
Decision Reference DRN-5667830
16 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5667830 The complaint Mr F complains that Monzo Bank Ltd trading as Monzo, lent to him irresponsibly when they provided him with a revolving credit facility. He said they also failed to provide adequate support when he was struggling financially, and that they unfairly defaulted his... (4 pages)View decision -
Decision Reference DRN-5677764
16 Oct 2025 Everyday Lending Limited UpheldConsumer CreditDRN-5677764 The complaint Miss A complains that Everyday Lending Limited trading as Evlo (Everyday) shouldn’t have lent to her as she couldn’t sustain the repayments. What happened In April 2021 Miss A entered into a Fixed Sum loan agreement with Everyday for £1,000. Miss A said she nee... (4 pages)View decision -
Decision Reference DRN-5554719
16 Oct 2025 Swissquote Ltd Not upheldInvestmentsDRN-5554719 The complaint Mr S complains that Swissquote Ltd liquidated three of his contracts for difference positions based on an incorrect margin call, causing him significant losses. What happened Mr S held a contract for difference (CFD) trading account with Swissquote (SQ). He he... (3 pages)View decision -
Decision Reference DRN-5873933
16 Oct 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5873933 The complaint Mr F complains because Legal and General Assurance Society Limited (‘L&G’) hasn’t paid his claim under an income protection insurance policy. What happened Mr F was insured under a group income protection insurance policy provided via his now former employe... (3 pages)View decision -
Decision Reference DRN-5779661
16 Oct 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5779661 The complaint Mr C complains that Nationwide Building Society won’t refund the money he lost to an investment scam. Mr C was initially represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well... (5 pages)View decision -
Decision Reference DRN-5856818
16 Oct 2025 OneSavings Bank Plc Not upheldMortgagesDRN-5856818 The complaint E complains that OneSavings Bank Plc trading as Kent Reliance overcharged interest on its mortgages. What happened Mr S is a director of a limited company I’ll call E. He has five buy to let mortgage accounts with Kent Reliance, one in his own name and four in ... (4 pages)View decision -
Decision Reference DRN-5879954
16 Oct 2025 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-5879954 The complaint Mr B complains that Financial & Legal Insurance Company Ltd declined a claim on his legal expenses insurance policy. Where I refer to Financial & Legal Insurance Company Ltd, this includes its agents and claims handlers acting on its behalf. What happen... (4 pages)View decision -
Decision Reference DRN-5883625
16 Oct 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5883625 The complaint Mr R complains that Loans 2 Go Limited trading as Loans 2 Go was irresponsible in its lending to him. He wants the interest and charges on the loan written off and any adverse information removed from his credit file. What happened Mr R was provided with a £500... (3 pages)View decision -
Decision Reference DRN-5280938
16 Oct 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5280938 The complaint Mr I complains that Clydesdale Bank Plc trading as Virgin Money (Virgin Money) didn’t do enough to prevent him losing money to a scam. Mr I has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr I himself where... (3 pages)View decision