We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5631772
3 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5631772 The complaint Mr N is unhappy that Wise Payments Limited will not refund the money he lost as the result of an authorised push payment (APP) scam. What happened As both parties are familiar with the details of the scam, I will not repeat them in full here. Mr N fell victim t... (3 pages)View decision -
Decision Reference DRN-5851943
3 Nov 2025 ADVISER BUSINESS SOLUTIONS LIMITED UpheldInvestmentsDRN-5851943 The complaint Mr L’s complaint against Adviser Business Solutions Limited (“ABS”) is about a series of investments he was advised to make between 2011 and 2014. What happened On the advice of ABS, Mr L made the following investments, which are the subject of this complaint: ... (8 pages)View decision -
Decision Reference DRN-5924295
3 Nov 2025 Yorkshire Building Society Not upheldBanking and PaymentsDRN-5924295 The complaint Mr E complains that Yorkshire Building Society (“YBS”) closed his savings accounts without giving proper notice or providing with him reasons for its actions. He complains too that the society declined his application for a £250,000 remortgage of his and his pa... (2 pages)View decision -
Decision Reference DRN-5256925
3 Nov 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5256925 The complaint Mr S complains that Bank of Scotland plc (trading as Halifax) has failed to refund money he lost as part of a property investment scam. What happened Mr S has explained that he wanted to buy a property overseas. He found an online listing and he was satisfied t... (3 pages)View decision -
Decision Reference DRN-5833711
3 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5833711 The complaint The estate of Mr T, represented by Mrs T, complains about how Barclays Bank UK PLC trading as Barclaycard (“Barclays”) managed the account after it was informed of Mr T’s passing. What happened The late Mr T held a credit card with Barclays, which was paid in ... (3 pages)View decision -
Decision Reference DRN-5922196
3 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5922196 The complaint Mr M is unhappy Revolut Ltd won’t refund payments he made as part of a scam. What happened In early 2024 Mr M met someone on a dating app and started corresponding with them. Eventually the conversation turned to investments and the money that could be made thr... (8 pages)View decision -
Decision Reference DRN-5922747
3 Nov 2025 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5922747 Complaint Ms V complains that Startline Motor Finance Limited (“SMF”) unfairly entered into a hire- purchase agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Ms V has used a representative to make her complaint. F... (5 pages)View decision -
Decision Reference DRN-5879813
3 Nov 2025 esure Insurance Limited UpheldInsuranceDRN-5879813 The complaint Mr P complains about the manner in which esure Insurance Limited handled a claim on his motor insurance policy. In particular he’s concerned that it undervalued his car and unnecessarily deemed it a total loss. What happened Mr P was in an accident and claimed ... (3 pages)View decision -
Decision Reference DRN-5882373
3 Nov 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5882373 The complaint Mr M, through his representative, complains that Oodle Financial Services Limited trading as Oodle Car Finance lent to him irresponsibly by approving for him a vehicle finance agreement which he could not afford to repay. What happened What happened In May 202... (3 pages)View decision -
Decision Reference DRN-5720598
3 Nov 2025 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5720598 The complaint Miss L complains about the cancellation of her motor insurance policy by Watford Insurance Company Europe Limited (Watford). Her policy was cancelled (and her claim for the theft of her vehicle declined) because she hadn’t declared that she wasn’t the registere... (5 pages)View decision
