We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5171485
11 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5171485 The complaint Miss D complains Barclays Bank UK PLC (“Barclays”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail. In summary, Miss D say... (3 pages)View decision -
Decision Reference DRN-5021544
11 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5021544 The complaint Mrs C complains that Barclays Bank UK PLC didn’t refund her for some unauthorised payments made from her account. She’s also unhappy that the bank has closed her account. What happened In 2023, Mrs C says she noticed several unauthorised payments from her accou... (4 pages)View decision -
Decision Reference DRN-4449339
11 Dec 2024 Marks & Spencer Financial Services plc Not upheldConsumer CreditDRN-4449339 The complaint Mrs H complains that Marks & Spencer Financial Services Plc, trading as M&S Bank (the ‘Lender’) acted unfairly and unreasonable by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1974 (as amended) ... (5 pages)View decision -
Decision Reference DRN-5172612
11 Dec 2024 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5172612 The complaint Mr W complains that N.I.I.B. Group Limited trading as Northridge Finance was irresponsible in its lending to him. He wants all interest, fees and charges paid under the hire purchase agreement refunded along with 8% interest. Mr W is represented by a third part... (3 pages)View decision -
Decision Reference DRN-5088205
11 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5088205 The complaint Mr E says Lloyds Bank PLC (“Lloyds”) allowed a third party to open an account in his name and make unauthorised transactions. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail. In summary, Mr E complains Lloyd... (3 pages)View decision -
Decision Reference DRN-5184930
11 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5184930 The complaint Mr F complains about the telephone system operated by National Westminster Bank Plc. He said that this created a hostile atmosphere, which made it hard to access the bank’s services. What happened Mr F said he found it difficult to access the services provided ... (2 pages)View decision -
Decision Reference DRN-5191405
11 Dec 2024 West Bromwich Building Society Not upheldInsuranceDRN-5191405 The complaint Mrs E, on behalf of herself and the estate of Mr E, has complained that West Bromwich Building Society (WBBS) mis-sold them a mortgage payment protection insurance (PPI) policy in 1998. What happened Mr and Mrs E took out the PPI around the same time as applyi... (2 pages)View decision -
Decision Reference DRN-5204466
11 Dec 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5204466 The complaint A company, which I will refer to as C, complains that Lloyds Bank Plc wrongly terminated a contract and ceased to provide it with funding. Mr G, one of C’s directors, represents C in this complaint. What happened Mr G told us: In August 2022 C entered into ... (9 pages)View decision -
Decision Reference DRN-5166598
11 Dec 2024 Lendable Ltd Not upheldBanking and PaymentsDRN-5166598 The complaint Mr H complains that Lendable Ltd (trading as Zable) had a system issue that meant his app did not update. What happened Mr H says that when he paid off the balance of his credit card, the app said it would be reflected within 15 minutes. When this didn’t happe... (2 pages)View decision -
Decision Reference DRN-5174158
11 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5174158 The complaint Mr R complains that Lloyds Bank PLC (Lloyds) haven’t taken appropriate steps to protect his current account from potential fraud. He says they took too long to update the signature on his account and the blocks they’ve put in place make it difficult for him to ... (3 pages)View decision
