We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4948756
10 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4948756 The complaint Miss R complains Barclays Bank UK PLC (“Barclays”) blocked and closed her account with immediate effect. Miss R says Barclays’ actions have impacted her credit rating, and she’s suffered distress and inconvenience. What happened The details of this complaint ar... (3 pages)View decision -
Decision Reference DRN-5157270
10 Jan 2025 MetLife Europe d.a.c. Not upheldInsuranceDRN-5157270 The complaint Mr W is unhappy that MetLife Europe d.a.c. declined a claim made on a group income protection insurance policy. What happened The details of this complaint are well known to Mr W and MetLife, so I won’t repeat them again here. I’ll focus on giving the reasons ... (3 pages)View decision -
Decision Reference DRN-5246544
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5246544 The complaint R, a partnership, comprising of Mr C and Ms T, complains that Barclays Bank UK PLC (Barclays) haven’t done what they’ve asked them to do when trying to remove one of the partners from their partnership business bank account. Mr C and Ms T are also unhappy that ... (3 pages)View decision -
Decision Reference DRN-5057031
10 Jan 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5057031 The complaint Mr F complains about delays, poor repairs and the poor service provided by Advantage Insurance Company Limited after he made a claim on his motor insurance policy. Mr F is represented by his father (Mr F2). What happened Mr F’s car was stolen and later recover... (4 pages)View decision -
Decision Reference DRN-5154357
10 Jan 2025 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-5154357 The complaint Mr F complains about the advice given by JLT Wealth Management Limited (‘JLT’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (10 pages)View decision -
Decision Reference DRN-5099406
10 Jan 2025 Nationwide Building Society Not upheldMortgagesDRN-5099406 The complaint Mr C complains that Nationwide Building Society declined his mortgage application. He says he’s lost out financially as a result and believes it may have incorrectly declined the application. Mr C is seeking compensation. What happened Mr C wished to buy a prop... (3 pages)View decision -
Decision Reference DRN-4837055
10 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-4837055 The complaint Miss S complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In May 2023 Miss S entered into a 25-m... (4 pages)View decision -
Decision Reference DRN-4997045
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4997045 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam and believes it should refund him the money he lost as a result. The complaint has been brought on Mr B’s behalf by a professional representative, for ease I’l... (6 pages)View decision -
Decision Reference DRN-5073932
10 Jan 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5073932 The complaint Miss W complains that Secure Trust Bank Plc trading as Moneyway has supplied her with a faulty car. Miss W wants to either reject the car or have it repaired. What happened Miss W entered into a hire purchase agreement with Moneyway to acquire a car. The agree... (3 pages)View decision -
Decision Reference DRN-5204608
10 Jan 2025 esure Insurance Limited UpheldInsuranceDRN-5204608 The complaint Mr C complains esure Insurance Limited (esure) gave him incorrect information about his entitlement to a hire car when he made a claim on his motor insurance policy. What happened On 14 June 2024 Mr C contacted esure to report a fault incident in his car, in w... (2 pages)View decision
