We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 400694 results
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Decision Reference DRN-6169682
2 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6169682 Complaint Mr H complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In March 2024, ... (3 pages)View decision -
Decision Reference DRN-6246771
2 Apr 2026 Madison CF UK Limited Not upheldConsumer CreditDRN-6246771 Complaint Miss C has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says that the loan wasn’t affordable and so shouldn’t have been provided to her. Background 118 118 Money provided Miss C with a loan for £3,000.00 in March ... (3 pages)View decision -
Decision Reference DRN-6148998
2 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6148998 Complaint Mrs B has complained that Barclays Bank UK PLC (trading as “Barclaycard”) irresponsibly provided a credit card as well and subsequent credit limit increases to her. She says that the credit card and limit increases were unaffordable and caused her continued financi... (5 pages)View decision -
Decision Reference DRN-6222357
2 Apr 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6222357 Complaint Miss W complains that Advantage Finance Limited (“Advantage Finance”) unfairly entered into a hire-purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In... (3 pages)View decision -
Decision Reference DRN-6220166
2 Apr 2026 Fairscore Ltd Not upheldConsumer CreditDRN-6220166 Complaint Mr G has complained about a loan Fairscore Ltd (trading as “Updraft”) provided to him. He says that this loan was unaffordable and suitable checks weren’t carried out for what was such a large loan. Background Updraft provided Mr G with a loan for £3,000.00 in Dec... (3 pages)View decision -
Decision Reference DRN-6242077
2 Apr 2026 Black Horse Limited Not upheldConsumer CreditDRN-6242077 Complaint Miss R complains that Black Horse Limited (“Black Horse”) unfairly entered into a hire- purchase agreement with her. She’s said that the monthly payments to this agreement were unaffordable as she was already under financial pressure and had limited disposable inco... (3 pages)View decision -
Decision Reference DRN-6253022
2 Apr 2026 Blue Motor Finance Limited Not upheldConsumer CreditDRN-6253022 Complaint Mrs G complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In July 2018, BMF provided M... (3 pages)View decision -
Decision Reference DRN-6264714
2 Apr 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6264714 Complaint Mrs M complain that Advantage Finance Limited (“Advantage Finance”) failed to act fairly and reasonably towards her when entering into a hire purchase agreement with her. She’s said that Advantage Finance failed to disclose the commission it paid to the credit bro... (3 pages)View decision -
Decision Reference DRN-6192721
1 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6192721 The complaint Miss C complains that Revolut Ltd won’t refund the money she lost to an investment scam. Also, about their service when she complained to them. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief... (4 pages)View decision -
Decision Reference DRN-6192722
1 Apr 2026 Starling Bank Limited Not upheldBanking and PaymentsDRN-6192722 The complaint Miss C complains that Starling Bank Limited (Starling) won’t refund the money she lost to an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key event... (4 pages)View decision