We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5126759
22 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5126759 Complaint Mrs P has complained that Barclays Bank UK PLC (trading as “Barclaycard”) irresponsibly provided a credit card as well and subsequent credit limit increases to her. She says that Barclaycard would have realised that it shouldn’t have provided this credit card or t... (8 pages)View decision -
Decision Reference DRN-5207187
22 Jan 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5207187 Complaint Ms B has complained that Vanquis Bank Limited (“Vanquis”) irresponsibly provided a credit card as well and subsequent credit limit increases to her. She says that all of this credit was unaffordable and caused her continued financial difficulty as the repayments re... (6 pages)View decision -
Decision Reference DRN-5134584
22 Jan 2025 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-5134584 Complaint Mr D has complained that Shop Direct Finance Company Limited (trading as “Very”) irresponsibly provided him with a catalogue shopping account and a limit increase. He’s said that that this resulted in his debt spiralling and him falling behind on his priority bill... (5 pages)View decision -
Decision Reference DRN-4669764
21 Jan 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-4669764 The complaint Mr R has complained that ClearBank Limited (trading as Tide) won’t refund the money he lost after falling victim to a scam. What happened In late 2023, a scammer attempted a payment on Mr R’s account which was rejected. The scammer then spoofed Tide’s number to... (3 pages)View decision -
Decision Reference DRN-4694575
21 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4694575 The complaint Ms M complains that Bank of Scotland plc trading as Halifax won’t refund money she lost when she fell victim to an employment scam. Ms M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well know... (3 pages)View decision -
Decision Reference DRN-4737347
21 Jan 2025 Black Horse Limited UpheldConsumer CreditDRN-4737347 The complaint Mr A has complained about the quality of a car he acquired using finance from Black Horse Limited, trading as Land Rover Financial Services (‘LRFS’). What happened In July 2022, Mr A entered into a finance agreement for a new car. Unfortunately, in January 2023... (2 pages)View decision -
Decision Reference DRN-4624275
21 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4624275 The complaint Mr V complains that Barclays Bank UK PLC has declined to refund disputed transactions that were made from his account, and for the way it handled his fraud claim. What happened In March 2023, Mr V says his car was broken into, and personal information belonging... (3 pages)View decision -
Decision Reference DRN-4685506
21 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685506 The complaint Mrs S has complained about the quality of a car she acquired using finance from Moneybarn No. 1 Limited. What happened In August 2023, Mrs S entered into a finance agreement with Moneybarn, for a used car. At that point, it was over ten years old, and had 104,1... (2 pages)View decision -
Decision Reference DRN-4733494
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4733494 The complaint Mr J complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4683499
21 Jan 2025 Black Horse Limited UpheldConsumer CreditDRN-4683499 The complaint Mr C has complained about the quality and past history of a car he acquired using finance from Black Horse Limited. At times, Mr C has been represented in bringing his complaint. But, for clarity, I’ll refer to all submissions made on his behalf as having been ... (4 pages)View decision
