We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN-5607145
12 Jun 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5607145 The complaint Ms U complains Lowell Portfolio I Ltd have taken action to recover a debt when they shouldn’t have. What happened As I understand it Ms U’s information was passed to a company I’ll refer to as H in error. H incorrectly got a County Court Judgment (CCJ) against ... (3 pages)View decision -
Decision Reference DRN-5211502
12 Jun 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5211502 The complaint Mr H complains that Starling Bank Limited won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Sometime around July 2022, someone Mr H had worked with previously told him about an opportunity to invest with a trading... (8 pages)View decision -
Decision Reference DRN-5619448
12 Jun 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5619448 The complaint Mr M has complained about his motor warranty provider Red Sands Insurance Company (Europe) Limited because it declined his claim for two failed turbos. What happened Mr M’s garage contacted Red Sands to make a claim – two of his car’s turbos had failed. The tu... (4 pages)View decision -
Decision Reference DRN-5609999
12 Jun 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5609999 The complaint Mr and Mrs C’s complaint is about a mortgage they have with Bank of Scotland plc trading as Halifax. They have said they did not fully understand the mortgage and the amount that would need to be repaid when it was due to be repaid. In addition, they have said ... (3 pages)View decision -
Decision Reference DRN-5520433
12 Jun 2025 UK Mortgage Lending Ltd Not upheldMortgagesDRN-5520433 The complaint Mr and Mrs C’s complaint is about a second charge mortgage they have with UK Mortgage Lending Ltd trading as Pepper Money (UKML). They don’t consider that UKML has done enough to support them since a fixed interest rate product ended. They have said that UKML k... (4 pages)View decision -
Decision Reference DRN-5535757
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5535757 The complaint Miss B complains about Revolut Ltd. She says that Revolut failed to protect her when she fell victim to a cryptocurrency investment scam and would like Revolut to refund her the money she has lost. What happened Miss B saw an advert for investing in cryptocur... (3 pages)View decision -
Decision Reference DRN-5198557
11 Jun 2025 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5198557 The complaint Mr R complained that his enhanced annuity with Scottish Widows Limited has been reduced following its discovery of an error in not amending some of the health details he corrected on his application. What happened Mr R used a broker to search for an enhanced a... (8 pages)View decision -
Decision Reference DRN-5535747
11 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5535747 The complaint Miss B complains about Barclays Bank UK PLC. She says that Barclays failed to protect her when she fell victim to a cryptocurrency investment scam and would like Barclays to refund her the money she has lost. What happened Miss B made contact with the scammer... (3 pages)View decision -
Decision Reference DRN-5251543
11 Jun 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5251543 The complaint Mr P complains about Santander UK Plc. He would like Santander to refund him his remaining losses from a scam he fell victim to in 2021. What happened The details of what happened here are well-known to all parties, so I won’t repeat them in detail here. In su... (3 pages)View decision -
Decision Reference DRN-5415313
11 Jun 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5415313 The complaint Mr J complains that Scottish Widows Limited didn’t treat him fairly when it closed the range of funds in which his self-invested personal pension (SIPP) invested. What happened Mr J’s SIPP with James Hay contains an insurance policy which is commonly known as ... (6 pages)View decision
