We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-5250985
17 Jan 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5250985 The complaint Mr L, through a representative, says Vanquis Bank Limited irresponsibly lent to him. What happened Mr L took out a credit card from Vanquis on 7 October 2019. He was given a £1,000 credit limit. This was subsequently reduced to £450 and then increased to £900 o... (3 pages)View decision -
Decision Reference DRN-5070504
17 Jan 2025 AJ Bell Management Limited UpheldInvestmentsDRN-5070504 The complaint Mr Z complained about AJ Bell Management Limited (AJ Bell). He said he noticed a transaction had been applied to his account, in relation to one of his funds, that he thought was incorrect. He said AJ Bell needs to put things right, as the mistake it made has i... (4 pages)View decision -
Decision Reference DRN-5173224
17 Jan 2025 FirstRand Bank Limited Not upheldConsumer CreditDRN-5173224 The complaint Miss C complains that FirstRand Bank Limited trading as MotoNovo Finance Limited was irresponsible in its lending to her. She wants all interest and charges she paid under the agreement refunded along with 8% simple interest and any adverse information removed ... (3 pages)View decision -
Decision Reference DRN-5268022
17 Jan 2025 HDI Global Specialty SE UpheldInsuranceDRN-5268022 The complaint Mr T has complained that HDI Global Specialty SE unfairly rejected a claim he made under his home buildings insurance policy. What happened In April 2023 Mr T said he noticed the tiles lifting from his wet room. He made arrangements for repairs to be carried ou... (4 pages)View decision -
Decision Reference DRN-4993134
17 Jan 2025 Fortrade Limited Not upheldInvestmentsDRN-4993134 The complaint Mr K has raised a number of concerns relating to his CFD trading account provided by Fortrade Limited, primarily: It provided poor trading advice to him. Positions were closed out at a significant loss in January 2023 following advice that failed to provide... (3 pages)View decision -
Decision Reference DRN-5236143
17 Jan 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5236143 The complaint Mr K is unhappy that Santander UK Plc wouldn’t recover money from a seller for him with which he was in dispute and with the service he received from them surrounding this. What happened Mr K made a payment by faster payment to a seller to purchase some clothes... (3 pages)View decision -
Decision Reference DRN-5143683
17 Jan 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5143683 The complaint Miss H complains that The Royal Bank of Scotland Plc (‘RBS’) behaved unreasonably when it didn’t change her account as requested. What happened Miss H held a ‘silver’ account with RBS which she wanted to change. Miss H told us: In March 2024, she asked RBS... (2 pages)View decision -
Decision Reference DRN-5215933
17 Jan 2025 Black Horse Limited Not upheldConsumer CreditDRN-5215933 The complaint Mr C complains that Black Horse Limited was irresponsible in its lending to him. He wants all interest and charges he paid under his hire purchase agreement refunded along with 8% simple interest and any adverse information recorded on his credit file removed. ... (3 pages)View decision -
Decision Reference DRN-5203871
17 Jan 2025 Charter Court Financial Services Limited Not upheldMortgagesDRN-5203871 The complaint Mr B and Mrs B complain that Charter Court Financial Services Limited trading as Precise Mortgages didn’t treat them fairly whilst they’ve been in financial difficulties. What happened Mr B and Mrs B have a mortgage with Precise since 2016. They’ve been having ... (2 pages)View decision -
Decision Reference DRN-5268830
17 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5268830 The complaint Mr S has complained that HSBC UK Bank Plc trading as first direct (“HSBC”) failed to contact him and offer support when he began gambling in a compulsive and harmful way. Background Mr S has explained that between 20 February 2024 and 8 March 2024 he gambled ap... (3 pages)View decision
