We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN-5617070
11 Jun 2025 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5617070 The complaint Mr D complains that Westerby Trustee Services Limited (‘Westerby’) failed to carry out sufficient due diligence into the introducer before accepting business from it and on the investment before accepting it into his Self-Invested Personal Pension (‘SIPP’), cau... (33 pages)View decision -
Decision Reference DRN-5563794
11 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldMortgagesDRN-5563794 The complaint Mr and Mrs H complain that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY won’t provide them with a further advance on their mortgage or other personal lending after it wrote off a debt owed by a company associated with Mr H although Mr H. later repaid it per... (2 pages)View decision -
Decision Reference DRN-5159037
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5159037 The complaint Mr S is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr S was... (3 pages)View decision -
Decision Reference DRN-5455466
11 Jun 2025 The National Farmers' Union Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5455466 The complaint Mr P and Mrs P complain that The National Farmers' Union Mutual Insurance Society Limited trading as NFU Mutual (NFU) failed to provide recommendations and reviews around their concerns about returns on their Trustee Investment Plan (TIP) and failed to pro... (5 pages)View decision -
Decision Reference DRN-5098162
11 Jun 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5098162 The complaint Mr A complains that Monzo Bank Ltd unfairly placed a fraud marker against his name and closed his bank account. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr A had an account wi... (5 pages)View decision -
Decision Reference DRN-5617087
11 Jun 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5617087 The complaint Mr L complains that Aviva Life & Pensions UK Limited failed to handle his request to partially transfer his Self Invested Personal Pension (SIPP) to another pension provider in a timely manner. Mr L says Aviva’s delays caused him financial loss. Mr L is als... (4 pages)View decision -
Decision Reference DRN-5618193
11 Jun 2025 AmTrust Specialty Limited Not upheldInsuranceDRN-5618193 The complaint L, a limited company, complains AmTrust Speciality Limited (referred to in the policy documents as AmTrust Europe Limited) unfairly refused to provide a warranty for two properties. L is being represented in bringing this complaint by a director. For ease I’ve ... (4 pages)View decision -
Decision Reference DRN-5614521
11 Jun 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5614521 The complaint Mr M is unhappy Red Sands Insurance Company (Europe) Limited turned down a claim he made on his pet insurance policy. What happened Towards the end of July 2023 Mr M took his dog (D) to the vet. The notes say that was because D had been slowing down over the l... (4 pages)View decision -
Decision Reference DRN-5467694
11 Jun 2025 Scottish Widows Limited Not upheldInsuranceDRN-5467694 The complaint Mrs J complains that Scottish Widows Limited trading as Halifax Financial Services (Halifax) didn’t inform her that her life and critical illness protection policy would continue following the redemption of her mortgage. She says this meant she continued to be ... (3 pages)View decision -
Decision Reference DRN-5618173
11 Jun 2025 Gain Credit LLC Not upheldConsumer CreditDRN-5618173 Complaint Mr R has complained about high-cost short-term credit instalment loans he took out with Gain Credit LLC (trading as “Lending Stream”). He says that these loans were unaffordable and so shouldn’t have been provided to him. Background This complaint centres on the p... (4 pages)View decision
