We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 400694 results
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Decision Reference DRN-6245575
1 Apr 2026 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-6245575 The complaint Mr K complains that J.P. Morgan Europe Limited trading as Chase has declined to refund disputed transactions that were made from his account. What happened On 1 September 2025, several disputed transactions totalling £854.25 debited Mr K’s Chase account (as wel... (3 pages)View decision -
Decision Reference DRN-5696218
1 Apr 2026 ELEVATION WEALTH MANAGEMENT LIMITED Not upheldInvestmentsDRN-5696218 The complaint Mrs S complains that ELEVATION WEALTH MANAGEMENT LIMITED (Elevation) didn’t provide her with suitable advice. Her complaint has been made on her behalf by one of her jointly and severally appointed attorneys. What happened Mrs S, and her late husband, carried... (9 pages)View decision -
Decision Reference DRN-6254988
1 Apr 2026 AWP P&C S.A. Not upheldInsuranceDRN-6254988 The complaint Miss O has complained that AWP P&C S.A. declined a claim she made on a travel insurance policy. What happened Miss O was on a trip abroad in August 2025 when she unfortunately became unwell and needed to be hospitalised overnight. She therefore made a clai... (4 pages)View decision -
Decision Reference DRN-6267984
1 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6267984 The complaint Miss A complains that Revolut Ltd (“Revolut”) won’t refund the money she lost to a scam. What happened In summary, Miss A says that on 23 January 2025 she was contacted by a fake employment agency about a job opportunity. She was told she could earn extra money... (5 pages)View decision -
Decision Reference DRN-6193647
1 Apr 2026 AXA Insurance UK Plc Not upheldInsuranceDRN-6193647 The complaint Mr H complains about how AXA Insurance UK Plc handled a claim made on his buildings insurance policy. Reference to AXA includes its agents. What happened Mr H’s policy suffered damage which gave rise to a claim with his buildings insurer AXA. AXA accepted the c... (2 pages)View decision -
Decision Reference DRN-6266578
1 Apr 2026 International Correspondence Schools Limited Not upheldConsumer CreditDRN-6266578 The complaint Mrs S complains that International Correspondence Schools Limited trading as ICS Learn (ICS Learn) acted irresponsibly when they agreed to lend to her. What happened I issued Mrs S and ICS Learn with a provisional decision setting out why I was minded to not u... (3 pages)View decision -
Decision Reference DRN-6160544
1 Apr 2026 U K Insurance Limited UpheldInsuranceDRN-6160544 The complaint Miss A complains that U K Insurance Limited (UKI) unfairly handled a claim under her Motability car insurance policy. What happened Miss A has a Motability car insurance policy, underwritten by UKI. In March 2025, Miss A’s car was damaged by a third-party and s... (3 pages)View decision -
Decision Reference DRN-6217897
1 Apr 2026 Evergreen Finance London Limited Not upheldConsumer CreditDRN-6217897 The complaint Mr E complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (‘MoneyBoat’) irresponsibly lent to him. What happened The facts of this case are familiar to both sides. With that being the case, I won’t provide a detailed background here. Inst... (5 pages)View decision -
Decision Reference DRN-6072778
1 Apr 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6072778 The complaint Mr G complains that HSBC UK Bank Plc didn’t send him a copy of his signed credit agreement. He says this prevented him from cancelling during the colling off period. He’s also unhappy that the 0% promotional rate he received was for a shorter period than the p... (3 pages)View decision -
Decision Reference DRN-6100350
1 Apr 2026 AFH Independent Financial Services Limited Not upheldInvestmentsDRN-6100350 The complaint The trustees of the S Trust have complained that AFH Independent Financial Services Limited trading as AFH Wealth Management (‘AFH’) didn’t manage or provide ongoing advice on an investment bond, a service which they thought they were paying for. What happened... (5 pages)View decision