We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5132876
15 May 2025 Black Horse Limited Not upheldConsumer CreditDRN-5132876 The complaint Mr M complains that a car acquired under a hire purchase agreement with Black Horse Limited trading as Land Rover Financial Services (LRFS) wasn’t of satisfactory quality when it was supplied to him. Mr M has been represented in this complaint. But for ease of... (4 pages)View decision -
Decision Reference DRN-5523079
15 May 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5523079 The complaint Mrs E complains that Barclays Bank UK PLC was irresponsible in its lending to her. She wants all interest and charges refunded along with statutory interest and to only have to repay the amount she borrowed. What happened Barclays provided Mrs E with a £10,000 ... (2 pages)View decision -
Decision Reference DRN-5561643
15 May 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5561643 The complaint Mr D has complained that Tesco Personal Finance Limited (“Tesco”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Mr D was initially represented by a claims management company, but that company is no longer representing him. I m... (4 pages)View decision -
Decision Reference DRN-5557483
15 May 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5557483 The complaint Mr and Mrs C’s complaint is, in essence, that First Holiday Finance Ltd (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and ... (13 pages)View decision -
Decision Reference DRN-5561619
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5561619 The complaint Mr C complains that Revolut Ltd (“Revolut”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as follows. M... (5 pages)View decision -
Decision Reference DRN-4836355
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4836355 The complaint Mr D complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr D throughout this decision. What happened The background to this complaint is known ... (5 pages)View decision -
Decision Reference DRN-5561401
15 May 2025 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-5561401 The complaint Mrs T complains about Aviva Life & Pensions UK Limited, referred to as “Aviva”. In summary, she says she’s unhappy about Aviva’s decision to refuse her request to top up her single life reviewable whole of life (WOL) policy – referred to as “the Policy” – ... (9 pages)View decision -
Decision Reference DRN-5560310
15 May 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5560310 The complaint Mrs A complains that Lloyds Bank plc (‘Lloyds’) sent her letters about being in persistent debt and suspended her credit card when she’d been overpaying more than was required. Mrs A wants Lloyds to recognise the upset this has caused her. What happened In Ap... (4 pages)View decision -
Decision Reference DRN-5525499
15 May 2025 West Bromwich Mortgage Company Limited Not upheldMortgagesDRN-5525499 The complaint Mr and Mrs A complain about action West Bromwich Mortgage Company Limited has taken in relation to the sale of the properties subject to buy to let mortgages, and action taken to recover the shortfalls following sale. What happened Mr and Mrs A had several buy ... (2 pages)View decision -
Decision Reference DRN-5561477
15 May 2025 I Go 4 Ltd. UpheldInsuranceDRN-5561477 The complaint Mrs A complains that I Go 4 Ltd (“IGo4”) charged her unfairly when she cancelled her motor insurance policy. What happened Mrs A agreed an insurance policy online through IGo4 acting as an insurance broker. She paid the annual premium upfront. Mrs A made an er... (3 pages)View decision
