We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-4822507
21 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4822507 The complaint Miss O complains that Wise Payments Limited trading as Wise won’t fully refund the money she lost when she was the victim of a job scam. Miss O brings this complaint with the benefit of professional representation, and her representatives have submitted argume... (4 pages)View decision -
Decision Reference DRN-4895322
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895322 The complaint Miss T complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She was... (3 pages)View decision -
Decision Reference DRN-4895309
21 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4895309 The complaint Miss T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She wa... (3 pages)View decision -
Decision Reference DRN-4895298
21 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4895298 The complaint Miss T complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: ... (3 pages)View decision -
Decision Reference DRN-5238376
21 Mar 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5238376 The complaint Miss H and Mr E complain about the way Accredited Insurance (Europe) Ltd dealt with a property damage claim they made under their home insurance policy. Miss H has acted as the main representative during the claim and complaint process. So, for ease of referen... (6 pages)View decision -
Decision Reference DRN-5416547
21 Mar 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5416547 The complaint Mr M and Mrs F complain that Red Sands Insurance Company (Europe) Limited (Red Sands) retrospectively removed subsidence cover from their home insurance policy and declined a claim. What happened Mr M and Mrs F purchased a home insurance policy online with Red... (5 pages)View decision -
Decision Reference DRN-5416135
21 Mar 2025 British Gas Services Limited Not upheldInsuranceDRN-5416135 The complaint The estate of Mrs H has complained that British Gas Services Limited mis-sold her central heating insurance cover. The estate is represented in this complaint by Miss H, the daughter of Mrs H. What happened Miss H’s mother took out a boiler and central heating ... (5 pages)View decision -
Decision Reference DRN-5415546
21 Mar 2025 PRA Group (UK) Limited UpheldConsumer CreditDRN-5415546 The complaint Mr O complains that PRA Group (UK) Limited trading as PRA Group (PRA) were continuing to report a default to his credit file when they shouldn’t have been. What happened I set out the background to this complaint and my initial findings in my provisional decisi... (3 pages)View decision -
Decision Reference DRN-5412972
21 Mar 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5412972 The complaint and background Mr N complains Bank of Scotland plc trading as Halifax won’t refund the money he lost when he fell victim to a cryptocurrency investment scam. Our investigator didn’t uphold the complaint. She concluded Halifax wasn’t liable for Mr N’s loss as sh... (3 pages)View decision -
Decision Reference DRN-5015146
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015146 The complaint Miss G complains that Revolut Ltd didn’t do enough to protect her from a scam and hasn’t refunded her since she reported it. What happened I issued a provisional decision (PD) for this complaint on 6 March 2025. In it set out the background and my provisional f... (11 pages)View decision
