We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
-
Decision Reference DRN-4652193
9 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4652193 The complaint Mrs A complains that Lloyds Bank PLC didn’t do enough to protect her, or then recover her funds, when she fell victim to a scam. What happened In August 2021, Mrs A and her husband came into contact with someone via her work who said he could make them a websit... (2 pages)View decision -
Decision Reference DRN-4627061
9 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4627061 The complaint Mr A complains that Lloyds Bank PLC didn’t do enough to protect him, or then recover his funds, when he fell victim to a scam. What happened In August 2021, Mr A and his wife came into contact with someone via Mrs A’s work who said he could make them a website ... (3 pages)View decision -
Decision Reference DRN-4947868
9 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4947868 The complaint Mr N complains that Wise Payments Limited (“Wise”) suspended online access to his multi- currency account for three days resulting in him not being able to make payments or receive money. Mr N is unhappy Wise won’t lift all the restrictions until he provides ad... (3 pages)View decision -
Decision Reference DRN-5034658
9 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-5034658 The complaint Mr C has complained about his car insurer Aviva Insurance Limited, he feels it didn’t communicate with him during a claim he made for his damaged car. What happened Mr C was involved in an incident in January 2023 whilst driving his car. His car was leasehold.... (2 pages)View decision -
Decision Reference DRN-5050354
9 Oct 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5050354 Complaint Mr B has complained about a loan Mitsubishi HC Capital UK Plc (then “Hitachi” Capital (UK) PLC) provided to him. He says he believes proper affordability checks weren’t carried out when he applied for his loan. Background In January 2019, Hitachi provided Mr B wit... (3 pages)View decision -
Decision Reference DRN-4998682
9 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4998682 The complaint Mr C complains that Lloyds Bank Plc stopped a faster payment he’d attempted to make from his account. What happened Mr C held a classic account with Lloyds which has since been closed. On 28 November 2023, he tried to make an online faster payment of £6,000 fr... (4 pages)View decision -
Decision Reference DRN-4709403
8 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4709403 The complaint D, a limited company, complains that Lloyds Bank PLC won’t refund transactions it says it didn’t make or otherwise authorise. Mr A, as director of D, is representing the company. What happened In December 2023, Mr A’s phone was used to set up a new payee, and M... (3 pages)View decision -
Decision Reference DRN-4660846
8 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-4660846 The complaint Mr R has complained on behalf of F, a limited company, about the amount Aviva Insurance Limited has offered to settle a claim made on their buildings insurance policy. Reference to Aviva includes its representatives and agents. What happened The circumstances... (6 pages)View decision -
Decision Reference DRN-4567503
8 Oct 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4567503 The complaint Mr S complains that a van that was supplied to him under a credit agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, wasn’t of satisfactory quality. What happened A used van was supplied to Mr S under a hire purchase agreement and f... (3 pages)View decision -
Decision Reference DRN-4934885
8 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-4934885 The complaint Miss P is unhappy UK Insurance Limited trading as Direct Line (“UKI”) cancelled her motor insurance policy. What happened On 17 September 2022, Miss P received an email which explained her policy had been renewed for another year. It also said a copy of the pol... (3 pages)View decision
