We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5513424
14 May 2025 Park Card Services Ltd Not upheldBanking and PaymentsDRN-5513424 The complaint Mr L complains that he was unable to use the balance on his gift card provided by Park Card Services Ltd because it had passed its expiry date. What happened Mr L had a gift card with a £5 balance on it issued by Park Card. It had an expiry date of the end of A... (2 pages)View decision -
Decision Reference DRN-5243397
14 May 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5243397 The complaint Mr P complains about Stellantis Financial Services UK Limited (‘Stellantis’). He complains about how it has administered the finance he used to acquire a car in 2020. Mr P says that it has acted unfairly when it terminated the agreement and sold the car at less... (3 pages)View decision -
Decision Reference DRN-5449318
14 May 2025 St Andrew's Insurance plc UpheldInsuranceDRN-5449318 The complaint Mr C and Miss W have complained about their property insurer St Andrew’s Insurance Plc regarding a claim they made to if for subsidence in 2014, which was not resolved until spring 2024. For ease of reading I’ll mainly only refer to Miss W during the body of m... (3 pages)View decision -
Decision Reference DRN-5302506
14 May 2025 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5302506 The complaint Mr T complains about how Watford Insurance Company Europe Limited (Watford) handled a claim under his motor insurance policy for damage to his vehicle in an accident. He says additional damage was caused to his vehicle while in the possession of Watford’s salva... (4 pages)View decision -
Decision Reference DRN-5374345
14 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5374345 The complaint Mr N complains that Barclays Bank UK PLC will not reimburse him for the cost of flights for him and his family after a flight was delayed. Because he paid for the flights using his Barclaycard, he says that he has a claim against the bank. What happened Mr N bo... (3 pages)View decision -
Decision Reference DRN-5558532
14 May 2025 Oakbrook Finance Limited UpheldConsumer CreditDRN-5558532 The complaint Mr J complains OAKBROOK FINANCE LIMITED trading as Likely Loans unfairly defaulted his account. He also disagrees with the amount they say is outstanding on his loan and considers his offer to settle the loan should be reported to credit reference agencies as a... (5 pages)View decision -
Decision Reference DRN-5508377
14 May 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5508377 The complaint Mr H complains that the balance outstanding on his credit card account is incorrect, and that NewDay Ltd didn’t assist him with his enquiries. What happened Mr H has held a retailer branded credit card account through NewDay for several years. In 2022, the reta... (4 pages)View decision -
Decision Reference DRN-5555505
14 May 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5555505 The complaint Mr and Mrs F complain because Inter Partner Assistance SA (‘IPA’) hasn’t paid a claim under their travel insurance policy. What happened Mr and Mrs F are insured under a travel insurance policy provided as a benefit by a bank and underwritten by IPA. Unfortunat... (4 pages)View decision -
Decision Reference DRN-5511808
14 May 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5511808 The complaint Mr A complains that Tesco Personal Finance PLC (‘Tesco’), trading as Tesco Bank, irresponsibly agreed to give him two credit card accounts that he says he couldn’t afford. What happened In February 2023 Mr A was accepted for a credit card with Tesco and given ... (4 pages)View decision -
Decision Reference DRN-5535017
14 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5535017 The complaint Mr L complains that Barclays Bank UK plc trading as Barclaycard (‘Barclaycard’) didn’t give him a clear reason for declining to increase his credit card limit. Mr L wants full reasons for the declination and for Barclaycard to recognise their actions are damag... (3 pages)View decision
