We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-4934326
8 Oct 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4934326 The complaint Ms S complains that J D Williams & Company Limited trading as Marisota (JDW) unfairly recorded late payments on her account. She wants the late payment markers removed. What happened Ms S has a JDW account. She received a statement dated 20 January 2024 adv... (2 pages)View decision -
Decision Reference DRN-5059464
8 Oct 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-5059464 The complaint Mr B has complained about the administration of his pension plan by The Royal London Mutual Insurance Society Limited (Royal London). He is concerned that it has not provided him with the evidence to support its action in applying a retrospective charge to his ... (4 pages)View decision -
Decision Reference DRN-5067899
8 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5067899 The complaint A company, which I will refer to as S, complains that Barclays Bank UK Plc wrongly closed its account. (I am aware that S’s director is also unhappy about some issues relating to his personal account, but this decision is solely about S’s complaint about the c... (3 pages)View decision -
Decision Reference DRN-4973323
8 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4973323 The complaint Mrs P is unhappy with several aspects of the service that she’s received from National Westminster Bank Plc (“NatWest”) surrounding her Bounce Back Loan (“BBL”). What happened In August 2020, Mrs P successfully applied to NatWest for a BBL for her sole trader b... (3 pages)View decision -
Decision Reference DRN-4952734
8 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4952734 The complaint Miss B (represented by Mr B) complains that Admiral Insurance (Gibraltar) Limited (Admiral) refused her motor insurance after an accident which wasn’t her fault. What happened Miss B had an accident which she says wasn’t her fault. She didn’t claim on her insur... (2 pages)View decision -
Decision Reference DRN-4781074
8 Oct 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4781074 The complaint Ms F complained about HSBC UK Bank Plc (HSBC). She said HSBC gave her unsuitable advice on three occasions when she met it to discuss her finances. She said because of this, she was incurred losses and so would like it to pay her compensation. Ms F has been re... (6 pages)View decision -
Decision Reference DRN-5017500
8 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5017500 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard registered a default on his credit file. What happened Mr B holds a credit card account with Barclaycard. In May 2023 Mr B contacted Barclays and explained that his financial circumstances had chan... (3 pages)View decision -
Decision Reference DRN-4841788
8 Oct 2024 Platform Funding Limited Not upheldMortgagesDRN-4841788 The complaint Mr L’s complaint is about his mortgage account held with Platform Funding Limited. Mr L says that, after the interest rate switched from being calculated against the London Interbank Offered Rate (LIBOR) to the Sterling Overnight Index Average (SONIA), he has b... (3 pages)View decision -
Decision Reference DRN-4888587
8 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4888587 The complaint Ms J complains that Barclays Bank UK PLC’s (Barclays) current mobile banking app isn’t compatible with her handset and so she isn’t able to access her accounts freely. She says this matter has caused her significant distress and inconvenience. What happened In... (2 pages)View decision -
Decision Reference DRN-5067287
8 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5067287 The complaint Mr H complains that Revolut Ltd (‘Revolut’) hasn’t reimbursed the funds he lost when he fell victim to a scam. What happened Mr H says that after replying to a social media advert, he received a welcome email from an online trading platform and was assigned an... (10 pages)View decision
