We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6270654
13 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6270654 The complaint With the help of a professional representative (PR), Mr F complaints that Moneybarn No.1 Limited trading as Moneybarn lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr F. What happened Mr F has had two Conditional Sal... (3 pages)View decision -
Decision Reference DRN-6282019
13 Apr 2026 Inter Partner Assistance SA UpheldInsuranceDRN-6282019 The complaint Mr D and Mrs E complain because Inter Partner Assistance SA (‘IPA’) only paid part of a claim under their travel insurance policy. All references to IPA include the agents appointed to handle claims and complaints on its behalf. What happened Mr D and Mrs E hel... (4 pages)View decision -
Decision Reference DRN-6256701
13 Apr 2026 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-6256701 The complaint Ms G complains that Accredited Insurance (Europe) Ltd voided her home insurance policy and declined a claim she made on it. Reference to Accredited includes its agents and representatives. What happened The circumstances of this complaint aren’t in dispute, s... (3 pages)View decision -
Decision Reference DRN-6256289
13 Apr 2026 NewDay Ltd Not upheldBanking and PaymentsDRN-6256289 The complaint Mr T complains that NewDay Ltd trading as Fluid (NewDay) irresponsibly entered into a credit card agreement with him. What happened In February 2025, Mr T applied for a credit card with NewDay. He was given a credit card account with a credit limit of £2,500. ... (3 pages)View decision -
Decision Reference DRN-6268854
13 Apr 2026 Zopa Bank Limited Not upheldBanking and PaymentsDRN-6268854 The complaint Miss G complains that Zopa Bank Limited (“Zopa”) provided credit to her irresponsibly and that the credit was unaffordable. She said that they hadn’t carried out proportionate affordability checks. What happened Miss G received a credit card from Zopa in Aug... (4 pages)View decision -
Decision Reference DRN-6091853
13 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6091853 The complaint Mr M complains that a car supplied to him under a conditional sale agreement with MONEYBARN NO.1 LIMITED trading as Moneybarn was of unsatisfactory quality. What happened In May 2025, Mr M was supplied with a used car through a conditional sale agreement with ... (3 pages)View decision -
Decision Reference DRN-6083377
13 Apr 2026 Tesco Underwriting Limited UpheldInsuranceDRN-6083377 The complaint Mr T complains about the way Tesco Underwriting Limited (Tesco) dealt with a claim he made under his motor insurance policy. What happened Mr T was involved in an accident with a third party in April 2025. He initially contacted Tesco to report the accident bu... (3 pages)View decision -
Decision Reference DRN-6273082
13 Apr 2026 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-6273082 The complaint Ms D complains that Red Sands Insurance Company (Europe) Limited declined a claim she made on her bicycle insurance policy. Reference to Red Sands includes its agents and representatives. What happened The circumstances of this complaint aren’t in dispute, so... (4 pages)View decision -
Decision Reference DRN-6022849
13 Apr 2026 U K Insurance Limited Not upheldInsuranceDRN-6022849 The complaint Mr R has complained about the way UK Insurance Limited trading as Darwin (UKI) handled a claim he made on his motor insurance policy. What happened In August 2025, Mr R was involved in a motor accident and made a claim on his policy with UKI. In September 2025,... (3 pages)View decision -
Decision Reference DRN-6256367
13 Apr 2026 AXA PPP Healthcare Limited UpheldInsuranceDRN-6256367 The complaint Ms T complains that AXA PPP Healthcare Limited added an exclusion to her private medical insurance policy. What happened Ms T successfully claimed on a private medical insurance policy for several conditions including hip pain, shin splints and shoulder pain. A... (3 pages)View decision