We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-4718856
4 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4718856 The complaint Mr P complains about Bank of Scotland plc trading as Halifax. He says that Bank of Scotland didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he says he has lost. What happened Mr P used to own a bus... (2 pages)View decision -
Decision Reference DRN-4899532
4 Oct 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4899532 The complaint Mr P complains to Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) about the fact that the charges for balance and money transfers he carried out on his credit card were based on a percentage of the amount transferred rather than a flat fee, meaning i... (3 pages)View decision -
Decision Reference DRN-4749595
4 Oct 2024 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4749595 The complaint Mrs B, through her representative, complains that AvantCredit of UK, LLC (“AvantCredit”) lent to her irresponsibly. What happened Mrs B took four loans with AvantCredit. The first two were approved for her in January 2016 and May 2017. These were considered to ... (4 pages)View decision -
Decision Reference DRN-4996240
4 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4996240 The complaint Mr K complains about how Admiral Insurance (Gibraltar) Limited (Admiral) dealt with a claim on his motor insurance. What happened Mr K had motor insurance with Admiral. His car was involved in an accident in July 2023 and he made a claim on his insurance policy... (2 pages)View decision -
Decision Reference DRN-4904843
4 Oct 2024 Bradgate Financial Solutions Limited UpheldMortgagesDRN-4904843 The complaint Mr E says Bradgate Financial Solutions Limited recommended a mortgage that wasn’t suitable. He had to repay the mortgage within a short period. Mr E asks that Bradgate compensates him for the costs related to taking out and repaying the mortgage. What happened ... (5 pages)View decision -
Decision Reference DRN-5063544
4 Oct 2024 Affinity Insurance Solutions Limited UpheldInsuranceDRN-5063544 The complaint Mr V has complained about information Affinity Insurance Solutions Limited (AISL) requested when he took out a contents insurance policy. Mr V’s complaint is about the actions of the broker, which is why the complaint is about AISL, rather than any other busin... (6 pages)View decision -
Decision Reference DRN-4947596
4 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4947596 The complaint Mrs M complains that HSBC UK Bank Plc mistakenly transferred money from her matured savings bond into a joint bank account. What happened Mrs M held a fixed rate saver (FRS) bond in her sole name which matured in January 2024. In August 2023, Mrs M confirmed he... (3 pages)View decision -
Decision Reference DRN-4810864
4 Oct 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4810864 The complaint Mr R complains about Computershare Investor Services Plc. He’s unhappy about the foreign exchange (FX) rate and fees applied to the sale of his shares, when the proceeds were sent to his nominated bank account, abroad. What happened Based on the investigator’... (6 pages)View decision -
Decision Reference DRN-4480881
4 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4480881 Complaint Mr F is unhappy that Bank of Scotland plc trading as Halifax didn’t reimburse him after he told it he’d fallen victim to a scam. Background In 2020, Mr F was actively seeking investment opportunities and came across a company offering bonds. I’ll refer to that comp... (4 pages)View decision -
Decision Reference DRN-4994834
4 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-4994834 The complaint Ms H and Mr R complain that UK Insurance Limited trading as Direct Line (“UKI”) unfairly declined a claim for accidental damage to their property. What happened In November 2023, Ms H and Mr R noticed the suspended ceiling above their stairwell had bowed. On in... (3 pages)View decision
