We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4808130
25 Nov 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4808130 The complaint Mr K complains about a car he acquired with credit provided by MotoNovo Finance Limited. What happened In October 2023 Mr K entered into a regulated hire purchase agreement with MotoNovo in relation to a used electric car. The car was eight years old, its cash ... (3 pages)View decision -
Decision Reference DRN-5132578
25 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5132578 The complaint Mrs C complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs C had an account with Wise which she says she set up in the course of this scam at the scammer’s suggestion. Mrs C says she was contacted... (2 pages)View decision -
Decision Reference DRN-5120050
25 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5120050 The complaint Mr J complains that Santander UK Plc registered two defaults on his credit file. He’s also unhappy about the number of letters and calls he received from Santander about the balance on his account despite the fact that he was on a payment plan and making paymen... (4 pages)View decision -
Decision Reference DRN-5129344
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5129344 The complaint Mr C complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr C has an account with Revolut which he opened in October 2021. He also has accounts with businesses who I’ll refer to as “T” and... (2 pages)View decision -
Decision Reference DRN-5129377
25 Nov 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5129377 The complaint Mr C complains TSB Bank plc didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr C has an account with TSB. He also has accounts with businesses who I’ll refer to as “R” and “S” throughout the rest of this de... (2 pages)View decision -
Decision Reference DRN-4753085
25 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4753085 The complaint Miss S is unhappy that Nationwide Building Society (Nationwide) won’t refund the money she paid for repairs to her car. She believes she’s been scammed and has lost out as a result. What happened The circumstances which led to this complaint are well-known to b... (4 pages)View decision -
Decision Reference DRN-5124850
25 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5124850 The complaint Mr A has complained that Barclays Bank UK PLC (“Barclays”) mis-sold him a Blue Rewards Home insurance policy in 2019. Mr A says that Barclays incorrectly told him that, as long as items were less than £2,500, they would be covered by the policy, both within and... (3 pages)View decision -
Decision Reference DRN-5128748
25 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5128748 The complaint Mr D complains that his credit card from HSBC UK Bank Plc didn’t have his full name on it. What happened Mr D holds a credit card with HSBC. He’s unhappy because the credit card didn’t have his full name on it. This caused him issues when he tried to rent a car... (2 pages)View decision -
Decision Reference DRN-4839549
25 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4839549 The complaint Ms R complains that Santander UK Plc won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) email intercept scam. What happened Both parties are aware of the circumstances surrounding this complaint, so I won’t repeat them... (5 pages)View decision -
Decision Reference DRN-4975545
25 Nov 2024 M&G Wealth Advice Limited UpheldInvestmentsDRN-4975545 The complaint Mr and Mrs O have complained about the suitability of the advice they were given by M&G Wealth Advice Limited (M&G) to invest in individual savings accounts (ISAs) and an open- ended investment company (OEIC). What happened Mr O contacted a subsidiary o... (4 pages)View decision
