We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN-5325086
10 Mar 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5325086 The complaint Miss E’s complaint is about claims she made on her Royal & Sun Alliance Insurance Limited (‘RSA’) pet insurance policy, which were declined. Miss E feels RSA treated her unfairly. What happened Miss E took out pet insurance underwritten by RSA in June 2024.... (3 pages)View decision -
Decision Reference DRN-5385231
10 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5385231 The complaint Mr J complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money he lost when he fell victim to a scam. What happened Mr J says that he heard about an investment opportunity with a company I’ll refer to as T in this decision through a trusted friend... (3 pages)View decision -
Decision Reference DRN-5247849
10 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5247849 The complaint Miss R has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an impersonation scam and hasn’t refunded the money she lost. What happened The background of this complaint is already known to both parties, so I won’t repeat all... (6 pages)View decision -
Decision Reference DRN-4876344
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876344 The complaint Mr N complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of his portfolio to a new provider. He feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the le... (3 pages)View decision -
Decision Reference DRN-4876301
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876301 The complaint Mr H complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of his portfolio to a new provider. He feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the le... (3 pages)View decision -
Decision Reference DRN-4876339
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876339 The complaint Mrs H complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of her portfolio to a new provider. She feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the ... (3 pages)View decision -
Decision Reference DRN-4876368
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876368 The complaint The trustees of T complain that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of a portfolio held within the trust to a new provider. They feel the transfer was poorly handled, creating various delays, with the primary conc... (3 pages)View decision -
Decision Reference DRN-5233951
10 Mar 2025 Motors Insurance Company Limited UpheldInsuranceDRN-5233951 The complaint Ms B has complained that Motors Insurance Company Limited (Motors) turned down her claim under her extended warranty covering her vehicle. Any reference to Motors includes its agents. What happened The details of this complaint are well known to both parties, s... (2 pages)View decision -
Decision Reference DRN-5294213
10 Mar 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5294213 The complaint Ms K complains that Clydesdale Bank Plc has declined to reimburse payments made as part of a scam. What happened As the facts are well known to both parties and not in dispute I’ll summarise them briefly. In early 2022, Ms K met a scammer online who she believe... (2 pages)View decision -
Decision Reference DRN-5294190
10 Mar 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5294190 The complaint Ms K complains that American Express Services Europe Limited has declined to reimburse her for payments made as part of a scam. What happened As the facts are well known to both parties and not in dispute I’ll summarise them briefly. Ms K met a scammer online w... (2 pages)View decision
