We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5545550
16 Jun 2025 esure Insurance Limited Not upheldInsuranceDRN-5545550 The complaint Mr B and Mrs B complain that esure Insurance Limited gave them ambiguous information about a motor insurance policy. What happened The subject matter of the insurance and the complaint is a car, made by a premium-brand car-maker and first registered in 2020. M... (3 pages)View decision -
Decision Reference DRN-5607368
16 Jun 2025 West Bay Insurance Plc UpheldInsuranceDRN-5607368 The complaint JBT Equine Transport Limited (“J”) complain about West Bay Insurance Plc (“WBI”) and the service it received following a claim made on its commercial vehicle insurance policy. The director of J, Miss J, has acted as the main representative during the claim and ... (4 pages)View decision -
Decision Reference DRN-5595894
16 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5595894 The complaint Ms O complains that Nationwide Building Society (‘Nationwide’) reported two months of arrears to her credit file, when she wasn’t aware she had a credit card balance to pay. Ms O wants Nationwide to amend her credit file and pay compensation for the distress a... (2 pages)View decision -
Decision Reference DRN-5624299
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5624299 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The events leading up to this complaint are known to both parties. I won’t repeat them all here. In summary, Mr M says that, in March 2024, he was contacted by an individual... (4 pages)View decision -
Decision Reference DRN-5595569
16 Jun 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5595569 The complaint Mrs H says Blue Motor Finance Ltd (‘Blue Motor’), irresponsibly lent to her. She says that it didn’t take reasonable steps to ensure she could afford the repayments towards a hire purchase agreement to purchase a car. She says the finance was completed using i... (6 pages)View decision -
Decision Reference DRN-5257638
16 Jun 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5257638 The complaint Miss S complains that Barclays Bank UK PLC irresponsibly lent her a loan in April 2023. What happened Miss S took out a loan with Barclays in early April 2023. She borrowed £4,500 over a term of four years. The monthly loan repayments were £125.04. Miss S made... (3 pages)View decision -
Decision Reference DRN-5625407
16 Jun 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5625407 The complaint Ms K is unhappy that Santander UK Plc (“Santander”) won’t refund the money she lost to an investment opportunity she now believes was a scam. What happened The background to this complaint is well known to both parties and was set out in the investigator’s vie... (7 pages)View decision -
Decision Reference DRN-5400581
16 Jun 2025 TSB Bank plc Not upheldMortgagesDRN-5400581 The complaint This complaint is about a buy-to-let (BTL) mortgage Mrs and Mr N hold with TSB Bank plc. The essence of the complaint is that " ) # Mr N believe the mortgage was mis-sold when they took it out (because it is interest-only with no repayment vehicle... (3 pages)View decision -
Decision Reference DRN-5488054
16 Jun 2025 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-5488054 The complaint Mr S is unhappy TRANSUNION INTERNATIONAL UK LIMITED, trading as TransUnion (TU) reported a third-party’s information on his credit file. What happened In late May 2024 Mr S was informed by his credit card provider that they had reduced his credit limit from £5... (3 pages)View decision -
Decision Reference DRN-5512199
16 Jun 2025 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-5512199 The complaint Mr H complains Link Financial Outsourcing Limited sent him a letter regarding his debt with the words “Subsequent Notice of Sums in Arrears” visible. What happened As I understand it Mr H has an outstanding debt with Link for an overdraft from a number of years... (2 pages)View decision
