We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5221823
19 Dec 2024 MWA FINANCIAL ADVICE LTD UpheldPensions and AnnuitiesDRN-5221823 The complaint MWA FINANCIAL ADVICE LTD (‘MWA’) previously advised, and serviced, the following accounts for Mrs H and her husband – Their individual Abrdn (formerly Standard Life (‘SL’)) Self-Invested Personal Pensions (‘SIPPs’). Their jointly held General Investment Ac... (16 pages)View decision -
Decision Reference DRN-3432147
19 Dec 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3432147 The complaint Mrs G has complained, with the help of a professional third party, about the transfer of her personal pension, previously held with Aviva Life & Pensions UK Limited (‘Aviva’) to an occupational pension scheme (‘OPS’) in August 2013. The investments made thr... (14 pages)View decision -
Decision Reference DRN-5216304
19 Dec 2024 MWA FINANCIAL ADVICE LTD UpheldPensions and AnnuitiesDRN-5216304 The complaint MWA FINANCIAL ADVICE LTD (‘MWA’) previously advised, and serviced, the following accounts for Mr H and his wife – Their individual Abrdn (formerly Standard Life (‘SL’)) Self-Invested Personal Pensions (‘SIPPs’). Their jointly held General Investment Accoun... (17 pages)View decision -
Decision Reference DRN-4796224
19 Dec 2024 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4796224 The complaint Ms R complained James Hay Administration Company Ltd trading as James Hay Partnership (James Hay) caused a delay in the transfer of her pension funds which has resulted in a financial loss. She would like to be compensated for this loss. What happened I have ... (5 pages)View decision -
Decision Reference DRN-5156327
19 Dec 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5156327 The complaint Mrs A has complained about the quality of the repairs that were done to her car after she made a claim on her motor insurance policy with Admiral Insurance (Gibraltar) Limited (‘Admiral’). Admiral is the underwriter of this policy i.e., the insurer. During the... (4 pages)View decision -
Decision Reference DRN-5220826
19 Dec 2024 more 2 life Ltd UpheldMortgagesDRN-5220826 The complaint Mr and Mrs S complain that more 2 life Ltd relied on an incorrect valuation when it lent them a lifetime mortgage and that it set up the mortgage on an interest rate which they didn’t agree to. What happened Mr and Mrs S had a mortgage of around £495,000 with a... (5 pages)View decision -
Decision Reference DRN-5222395
19 Dec 2024 MBNA Limited UpheldConsumer CreditDRN-5222395 The complaint Mrs S says MBNA Limited irresponsibly lent to her. What happened Mrs S took out a loan for £8,000 over 60 months from MBNA on 23 November 2023. The monthly repayments were £201.81 and the total repayable was £12,108.60. Mrs S says she was already seriously inde... (3 pages)View decision -
Decision Reference DRN-5216994
19 Dec 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5216994 The complaint Mr M has complained that Advantage Insurance Company Limited didn’t honour a quote it provided to him for a new car insurance policy. Any reference to Advantage includes its agents. What happened Mr M obtained a quote via a comparison site for a car insurance p... (2 pages)View decision -
Decision Reference DRN-5194062
19 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5194062 The complaint Mr M complains about the actions taken by HSBC UK Bank Plc trading as ‘first direct’ when he wanted to make a payment to an investment company. What happened Mr M held a current account with first direct. On 17 September 2024, first direct blocked a £3,000 pay... (4 pages)View decision -
Decision Reference DRN-5218072
19 Dec 2024 Countrywide Assured Plc UpheldPensions and AnnuitiesDRN-5218072 The complaint Mr D complains that Countrywide Assured Plc (“Countrywide”) failed to treat him fairly when it gave him information about the transfer value of some pension savings. And he further complains that, despite agreeing to the return of his pension savings, Countrywi... (4 pages)View decision
