We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN-5518341
21 Aug 2025 Acromas Insurance Company Limited UpheldInsuranceDRN-5518341 The complaint Mr G complains about the way Acromas Insurance Company Limited (Acromas) handled a claim he made under his roadside assistance insurance policy. What happened The circumstances of this complaint will be well known to both parties and so I’ve summarised events. ... (3 pages)View decision -
Decision Reference DRN-5310177
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5310177 The complaint Mr K complains that Revolut Ltd hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency investment plat... (3 pages)View decision -
Decision Reference DRN-5767863
21 Aug 2025 China Taiping Insurance (UK) Co Ltd Not upheldInsuranceDRN-5767863 The complaint Mrs S has complained after China Taiping Insurance (UK) Co Ltd (CTIUK) avoided her policy and declined her claim, following a fire to her static caravan. What happened Mrs S has complained after China Taiping Insurance (UK) Co Ltd (CTIUK) avoided her policy an... (4 pages)View decision -
Decision Reference DRN-5768532
21 Aug 2025 Aviva Insurance Limited UpheldInsuranceDRN-5768532 The complaint Mrs S is unhappy with the service provided by Aviva Insurance Limited (Aviva) following a claim for escape of water under a block building insurance policy. Aviva is the underwriter of this policy. Part of this complaint concerns the actions of third parties i... (3 pages)View decision -
Decision Reference DRN-5649453
21 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5649453 The complaint Mr M complains Barclays Bank UK Plc won’t reimburse him the money he lost when he fell victim to a work-tasks scam. Mr M is being represented by a professional representative but for ease of reading I’ll just refer to Mr M. What happened Mr M says he was introd... (4 pages)View decision -
Decision Reference DRN-5310196
21 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5310196 The complaint Mr K complains that Wise Payments Limited hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency inves... (2 pages)View decision -
Decision Reference DRN-5353792
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5353792 The complaint Mr S complains Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr S disputed ov... (2 pages)View decision -
Decision Reference DRN-5353338
21 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5353338 The complaint Ms F complains Wise Payments Limited didn’t do more to help her after she was defrauded. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In July 2023, Ms F received an unexpected message... (5 pages)View decision -
Decision Reference DRN-5717033
21 Aug 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5717033 The complaint Miss S complains that a car that was supplied to her under a hire purchase agreement with MotoNovo Finance Limited wasn’t of satisfactory quality. Miss S’s partner is also involved in her complaint. What happened A used car was supplied to Miss S under a hire p... (2 pages)View decision -
Decision Reference DRN-5649084
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5649084 The complaint Mr M complains that Revolut Ltd won’t refund him the money he lost in a work-tasks scam. Mr M is being represented by a professional representative, but for ease of reading I’ll just refer to Mr M. What happened Mr M says he was introduced to a work tasks oppor... (3 pages)View decision
