We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
-
Decision Reference DRN-5574685
9 Jun 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5574685 Complaint Mr R complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable given his circumstances at the time and so he shouldn’t have been lent ... (3 pages)View decision -
Decision Reference DRN-5424877
9 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5424877 Complaint Mr B has complained about the overdraft charges Bank of Scotland plc (trading as “Halifax”) applied to his account. Mr B is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr B’s account were unfa... (5 pages)View decision -
Decision Reference DRN-5472255
9 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5472255 The complaint Ms K complains that Nationwide Building Society (Nationwide) won’t refund the money she says was lost as the result of a scam. What happened In 2016, Ms K was introduced to an investment with a company I’ll refer to as B. In 2016, 2017 and 2018, Ms K made paym... (2 pages)View decision -
Decision Reference DRN-5568566
9 Jun 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5568566 Complaint Mr P has complained about the overdraft charges The Royal Bank of Scotland Plc (“RBS”) applied to his account. Mr P is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr P’s account were unfair as... (5 pages)View decision -
Decision Reference DRN-5609509
9 Jun 2025 Lenvi Servicing Limited Not upheldMortgagesDRN-5609509 The complaint Mr and Mrs C’s complaint relates to a Help-to-Buy loan that was administered on behalf of the lender by Lenvi Servicing Limited. They’re unhappy that the amount quoted to redeem their loan was altered from £78,000 to £81,053 which meant they had to source an ex... (4 pages)View decision -
Decision Reference DRN-5568241
9 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5568241 Complaint Mr E has complained about the overdraft charges Nationwide Building Society (“Nationwide”) applied to his account. Mr E is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr E’s account were unfai... (6 pages)View decision -
Decision Reference DRN-5346908
9 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5346908 Complaint Mr and Mrs D have complained about the overdraft charges Santander UK Plc (“Santander”) applied to their current account. Mr and Mrs D are being represented, by the (“representative”), in their complaint. The representative has said the charges applied to Mr and ... (5 pages)View decision -
Decision Reference DRN-5558594
9 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5558594 Complaint Mr S has complained about the overdraft charges National Westminster Bank Public Limited Company (“NatWest”) applied to his account. Mr S is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr S’ a... (6 pages)View decision -
Decision Reference DRN-5605245
9 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5605245 The complaint Mr B complains that Santander UK Plc (‘Santander’) won’t refund the money he says was lost as the result of a scam. What happened In 2024, Mr B found someone on a social media app who was offering a horse betting service. I’ll refer to the person offering the ... (3 pages)View decision -
Decision Reference DRN-5561089
9 Jun 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5561089 The complaint Mr S complains about the settlement offered by Liverpool Victoria Insurance Company Limited (LV) when he made a claim on a home insurance policy. What happened Mr S held a home insurance policy with LV which included a watch as a specified item with a stated va... (3 pages)View decision
