We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
-
Decision Reference DRN-5842758
26 Sep 2025 MotoNovo Finance Limited UpheldConsumer CreditDRN-5842758 The complaint Ms L complains MotoNovo treated her unfairly in relation to a hire purchase car finance agreement she held with it. What happened In April 2022 Ms L took out a hire purchase agreement for a car. The total cost of the car was £22,999 and together with interest, ... (5 pages)View decision -
Decision Reference DRN-5563500
26 Sep 2025 Seven Investment Management LLP UpheldInvestmentsDRN-5563500 The complaint Mr M complains Seven Investment Management LLP (“7IM”) sold shares in his portfolio without his knowledge or consent. What happened Mr M held a portfolio of investments hosted on 7IM’s platform. Held within his portfolio was a shareholding in the US based comp... (5 pages)View decision -
Decision Reference DRN-5710513
26 Sep 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5710513 The complaint Mr T complains that a car he acquired through a conditional sale agreement financed by Close Brothers Limited (‘Close Brothers’) is of unsatisfactory quality. Mr T is represented in this complaint but for ease of reference I have referred to Mr T throughout thi... (4 pages)View decision -
Decision Reference DRN-5631732
26 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5631732 The complaint Mr P complains that Barclays Bank UK PLC trading as Tesco Bank (Tesco) acted irresponsibly in granting him a credit card account, and in increasing its limit, as he says it was unaffordable for him. What happened Mr P took out a credit card with Tesco in Novem... (2 pages)View decision -
Decision Reference DRN-5750966
26 Sep 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5750966 The complaint Mr M complains that TSB Bank Plc acted unfairly towards him in connection with a cashback promotion it offered. What happened On 16 August 2024 (in the evening) Mr M opened a Spend and Save account with TSB. At that time TSB was offering various incentives for... (4 pages)View decision -
Decision Reference DRN-5839565
26 Sep 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5839565 The complaint Mr B’s complaint is about a claim he made on his Aviva Insurance Limited trading as Quotemehappy.com (‘Aviva’) legal expenses insurance policy. Mr B says Aviva treated him unfairly which led to him incurring significant losses. What happened Mr B was involved i... (7 pages)View decision -
Decision Reference DRN-5780053
26 Sep 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5780053 The complaint Mr B complains that Inter Partner Assistance SA (IPA) declined his claim against a travel insurance policy. Reference to IPA includes its agents. Mr B is assisted in bringing his complaint by Mr S. I’ll refer to comments from Mr S as if they are from Mr B. Wh... (3 pages)View decision -
Decision Reference DRN-5841503
26 Sep 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5841503 The complaint Mr R complains that Nationwide Building Society didn’t do enough to safeguard his money. He wants the money he lost refunded along with interest and £300 compensation. Mr R is represented by a third party but for ease of reference I have referred to Mr R throug... (4 pages)View decision -
Decision Reference DRN-5807655
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5807655 The complaint Mr I has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened Mr I has said he was cold called and offered an investment opportunity in cryptocurrency. He says the scammer told him to open a cryptocurrency wallet with a crypt... (2 pages)View decision -
Decision Reference DRN-5707384
26 Sep 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldBanking and PaymentsDRN-5707384 The complaint Mrs I complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY charged her interest and charges for the use of the overdraft of her NatWest current account. What happened Mrs I has held a NatWest current account with an overdraft facility for a number of... (4 pages)View decision