We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-6220460
10 Apr 2026 Bank of Scotland Plc Not upheldMortgagesDRN-6220460 The complaint Mr G’s complaint relates to a mortgage he has with Bank of Scotland plc trading as Birmingham Midshires. His concerns relate to the legal action Birmingham Midshires took in 2023. He believes that: • Birmingham Midshires solicitors incorrectly filed a document ... (3 pages)View decision -
Decision Reference DRN-6136730
10 Apr 2026 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-6136730 The complaint Miss K complains that Bank of Scotland plc won’t refund the money she lost when she was the victim of a scam. What happened In August 2025, Miss K was looking to book some driving lessons. She found a driving school advertised on a social media platform, conta... (2 pages)View decision -
Decision Reference DRN-5957168
10 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5957168 The complaint Mr B complains that Revolut Ltd won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In mid-2025, Mr B made a number of payments from his Revolut account to an online gambling website. He says he won some money and s... (3 pages)View decision -
Decision Reference DRN-6223043
10 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-6223043 The complaint Moneybarn No.1 Limited provided Mr J with a car finance agreement in August 2023. He borrowed £8,755 under a conditional sale agreement and was due to repay this over 60 months at £224.40 a month. Mr J says the agreement was provided irresponsibly. What happen... (2 pages)View decision -
Decision Reference DRN-6026300
10 Apr 2026 MONZO BANK LIMITED Not upheldBanking and PaymentsDRN-6026300 The complaint Mr A complains that MONZO BANK LIMITED recorded information about him on the Cifas national fraud database. What happened Mr A had an account with Monzo. In August 2024, Monzo decided to close Mr A’s account – and reported details of the closure to the Cifas na... (2 pages)View decision -
Decision Reference DRN-6172850
10 Apr 2026 Metro Bank PLC Not upheldBanking and PaymentsDRN-6172850 The complaint S, a limited company, complains that Metro Bank PLC have declined to refund them for losses that occurred due to the conversion of an incoming international payment from pound sterling (GBP) into US dollars (USD). S also complains about poor service and communi... (4 pages)View decision -
Decision Reference DRN-6231093
10 Apr 2026 Bank of Scotland Plc UpheldBanking and PaymentsDRN-6231093 The complaint Miss P says that Bank of Scotland plc, trading as Halifax (‘Halifax’) provided her with an overdraft and then increases to it that were unaffordable for her. What happened The overdraft was opened in July 2022 with and overdraft limit of £300. It was then incr... (3 pages)View decision -
Decision Reference DRN-6230342
10 Apr 2026 Aviva Insurance Limited Not upheldInsuranceDRN-6230342 The complaint Mrs M has complained that Aviva Insurance Limited declined a claim she made on a travel insurance policy. What happened Mrs M was on a trip abroad in August 2024. Part of her itinerary involved taking a boat to her next location, with onward travel from there.... (2 pages)View decision -
Decision Reference DRN-6173858
10 Apr 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6173858 The complaint Mr K is unhappy that HSBC UK Bank Plc (“HSBC”) won't reimburse him the money he sent to a third-party seller to purchase a car. What happened I’m not going to cover all the points raised in detail. The view of 18 February 2026 covered the details of Mr K’... (4 pages)View decision -
Decision Reference DRN-6121798
10 Apr 2026 Advantage Insurance Company Limited Not upheldInsuranceDRN-6121798 The complaint Mr W and Mrs W complain with the settlement Advantage Insurance Company Limited (Advantage) paid to settle the claim they made under their home insurance policy. This complaint has been brought by both Mr W and Mrs W, but as Mrs W has been leading in this compl... (3 pages)View decision