We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 374385 results
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Decision Reference DRN-5748735
13 Aug 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5748735 The complaint Miss K complains about the service provided by Creation Consumer Finance Ltd after experiencing problems with a sofa she purchased using a fixed sum loan. Miss K is represented in bringing the complaint by her husband, for ease I’ll refer to all interactions a... (5 pages)View decision -
Decision Reference DRN-5148180
13 Aug 2025 Jarvis Investment Management Limited Not upheldInvestmentsDRN-5148180 The complaint Mr N has complained that Jarvis Investment Management Limited, trading as London South East Trading (‘LSE’), allowed him to open a Contracts for Difference (‘CFDs’) trading account which wasn’t right for him. He would like his losses of £43,808 returned to him ... (5 pages)View decision -
Decision Reference DRN-5337413
13 Aug 2025 ZILCH TECHNOLOGY LIMITED UpheldConsumer CreditDRN-5337413 The complaint Mr F complains that Zilch Technology Limited (Zilch) used the wrong payment option on two purchases he made on his account. What happened Mr F holds an account with Zilch. Zilch allows for purchases to be made with repayment either in full via its Pay Now optio... (3 pages)View decision -
Decision Reference DRN-5576754
13 Aug 2025 esure Insurance Limited UpheldInsuranceDRN-5576754 The complaint Ms Y complains that esure Insurance Limited mishandled a claim on her motor insurance policy. What happened Miss Y had a vehicle that had first been registered in about 2012. For the year from 12 June 2022, Miss Y had the vehicle insured on a policy with esure... (3 pages)View decision -
Decision Reference DRN-5679551
13 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5679551 The complaint Mr D complains that Bank of Scotland plc trading as Halifax send him email notifications when he makes a payment to his credit card. He’s also unhappy with the service he received when he contacted Halifax to discuss this. What happened Mr D holds a credit card... (2 pages)View decision -
Decision Reference DRN-5727594
13 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5727594 The complaint Mr S complains that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn was of unsatisfactory quality. What happened In February 2023, Mr S was supplied with a used car through a conditional sale agreement ... (3 pages)View decision -
Decision Reference DRN-5592739
13 Aug 2025 Curo Advisers Limited UpheldPensions and AnnuitiesDRN-5592739 The complaint Miss A’s complaint is about the service provided by Curo Advisers Limited (Curo) in setting up a pension for her with money from a pension sharing order (PSO). What happened Miss A was advised by Curo in late 2019. There’s a suitability letter dated 16 Decembe... (6 pages)View decision -
Decision Reference DRN-5449578
13 Aug 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5449578 The complaint O complains that Starling Bank Limited will not reimburse money it said it lost to a scam. Mr and Mrs O are the director of O and bring this complaint on behalf of the business. The complainants are represented by a firm I’ll refer to as R. For ease I have only... (3 pages)View decision -
Decision Reference DRN-5702499
13 Aug 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5702499 The complaint Miss S complains Clydesdale Bank PLC trading as Virgin Money (Virgin) failed to carry out thorough financial checks before it approved a credit card account for her. What happened Miss S says Virgin approved a credit card account for her in June 2022 with a cre... (3 pages)View decision -
Decision Reference DRN-5645261
13 Aug 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5645261 The complaint Mr D complains about the additional premium charged by Admiral Insurance (Gibraltar) Limited for his annual multi-trip travel insurance policy after he contacted it to declare a change in his health. What happened In June 2024, Mr D took out an annual multi-tr... (3 pages)View decision
