We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5178981
24 Jun 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5178981 The complaint Mr A complains that Starling Bank Limited (“Starling”) won’t refund money he says was lost to a scam. What happened Mr A said he fell victim to a scam after he invested funds into a cryptocurrency platform, which I will refer to as ‘F’, that has since become i... (2 pages)View decision -
Decision Reference DRN-5411908
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5411908 The complaint Mr G complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr G said he lost funds having fallen victim to a job scam. He explained the role was task based and involved him watching videos. Mr G had issu... (3 pages)View decision -
Decision Reference DRN-5413448
24 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5413448 The complaint Mr P complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost to a job scam. He’s being represented. To keep things simple, I’ll refer to Mr P throughout this decision. What happened The background to this complaint is known to both parties. I w... (2 pages)View decision -
Decision Reference DRN-5636421
24 Jun 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5636421 The complaint A company, which I’ll refer to as Y, complains that Bank of Scotland plc (BoS) failed to close its business current account when requested in November 2023. What happened Y had a business current account with BoS, with an overdraft facility of £7,000. In May 2... (3 pages)View decision -
Decision Reference DRN-5594620
24 Jun 2025 Investment Funds Direct Limited UpheldPensions and AnnuitiesDRN-5594620 The complaint Mr M complains about delays caused by Investment Funds Direct Limited (IFDL) when he was transferring his Self-Invested Personal Pension (SIPP) from his existing SIPP provider to another provider. What happened Mr M held a SIPP with a provider I’ll refer to as... (11 pages)View decision -
Decision Reference DRN-5413410
24 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5413410 The complaint Mr P complains that Santander UK Plc (‘Santander’) won’t refund the money he lost to a job scam. He’s being represented in this complaint. To keep things simple, I’ll refer to Mr P throughout this decision. What happened The background to this complaint is kn... (2 pages)View decision -
Decision Reference DRN-5584352
24 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5584352 The complaint Mr K complains HSBC UK Bank Plc gave him an overdraft facility, despite not asking for one. He’s also unhappy he was sent a letter regarding the overdraft. What happened The details of this complaint are well known to both parties, so I won’t repeat them again... (2 pages)View decision -
Decision Reference DRN-5594557
24 Jun 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5594557 The complaint Mr M complains about delays caused by Options UK Personal Pensions LLP when he asked it to transfer his Self-Invested Personal Pension (SIPP) to another provider. What happened Mr M held a “Smart SIPP.” Options was the administrator of the Scheme. The Scheme T... (10 pages)View decision -
Decision Reference DRN-5188504
24 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5188504 The complaint Mr and Mrs K are unhappy with the level of compensation offered by Bank of Scotland trading as Halifax (Halifax) following around £435 worth of disputed transactions being debited from their account. What happened The background facts are well known to both p... (3 pages)View decision -
Decision Reference DRN-5644779
24 Jun 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5644779 The complaint Mr B complains Tesco Personal Finance Limited trading as Tesco Bank (Tesco) irresponsibly provided him with a credit account because it didn’t complete reasonable and proportionate checks to ensure he could afford the repayments. What happened Mr B applied for... (4 pages)View decision
