We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 246785 results
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Decision Reference DRN-4942054
12 Sep 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4942054 The complaint Mr S complains about errors with the electoral roll registration date on his credit file with TransUnion International UK Limited. What happened In May 2023 Mr S contacted TransUnion as he found he wasn’t recorded on the electoral roll at his current address. ... (3 pages)View decision -
Decision Reference DRN-4898064
12 Sep 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4898064 The complaint B, a limited company, complains that Tide Platform Ltd won’t refund them in full for funds they lost due to a scam. What happened B is represented by its director, Mr R. I understand the facts of this case are largely not in dispute, so I shall cover them only... (5 pages)View decision -
Decision Reference DRN-4884828
12 Sep 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4884828 The complaint Mr P complains that Great Lakes Insurance UK Limited declined to cover his claim for broken frames under his spectacles policy, and that he had been mis-sold the policy What happened In 2023 Mr P went into an opticians shop and purchased two policies for his tw... (3 pages)View decision -
Decision Reference DRN-4714899
12 Sep 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4714899 The complaint Mr M has complained that Tesco Personal Finance PLC, trading as Tesco Bank, reneged on the loan offer it made to him. What happened Mr M has a mobile app with ClearScore, and he’s explained that through this app, he’s offered credit from a number of different p... (2 pages)View decision -
Decision Reference DRN-5015539
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5015539 The complaint Miss G is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened On 9 August 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence or arguments before I issued my fi... (9 pages)View decision -
Decision Reference DRN-4855903
12 Sep 2024 Citibank UK Limited UpheldBanking and PaymentsDRN-4855903 The complaint Ms L complains that Citibank UK Limited won’t refund money she lost as a result of a scam. What happened On 23 May 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before... (6 pages)View decision -
Decision Reference DRN-4994829
12 Sep 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4994829 The complaint Ms A complains that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (AFS) didn’t sufficiently check when they agreed to lend to her as she couldn’t sustain the repayments. In bringing her complaint Ms A is represented by a third pa... (4 pages)View decision -
Decision Reference DRN-4865823
12 Sep 2024 Equifax Limited UpheldConsumer CreditDRN-4865823 The complaint Ms M complains Equifax Limited incorrectly reported data on her credit file and failed to adequately respond to her contacts. What happened My understanding is Ms M contacted Equifax on 27 December 2022 saying she’d received contact telling her ‘Something’s ch... (3 pages)View decision -
Decision Reference DRN-5014276
12 Sep 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5014276 The complaint Miss S complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) failed to correctly set up a new direct debit on her credit card account. As a result a monthly repayment was missed, and a late fee charged. And more recently, Miss S complains th... (4 pages)View decision -
Decision Reference DRN-4963891
12 Sep 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4963891 The complaint Ms W complains about how Admiral Insurance (Gibraltar) Limited (Admiral) declined a claim under her contents home insurance policy and cancelled her policy. Admiral use agents to administer the policy and to assess claims. References to Admiral include these a... (6 pages)View decision
