We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
-
Decision Reference DRN-6226878
9 Apr 2026 AJ Bell Securities Limited Not upheldInvestmentsDRN-6226878 The complaint Mr H complains about the details of a share purchase order he placed with AJ Bell Securities Limited. What happened Mr H complained to AJ Bell when he saw a purchase trade on his account for a larger amount than he was expecting. AJ Bell didn’t uphold the compl... (2 pages)View decision -
Decision Reference DRN-6073034
9 Apr 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6073034 The complaint Miss A complains Revolut Ltd closed her account and recorded information with the Cifas national fraud database. What happened Miss A had an account with Revolut. In 2025, Revolut blocked the account while it carried out a review. A third party had reported tha... (2 pages)View decision -
Decision Reference DRN-6216037
9 Apr 2026 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-6216037 The complaint Mr W’s complaint arises out of his mortgage account with Bank of Ireland (UK) Plc (BOI). Mr W says that BOI has failed to engage with, or respond to, his proposals to address his financial difficulties, as a result of which Mr W says his position has significa... (4 pages)View decision -
Decision Reference DRN-6235864
9 Apr 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6235864 The complaint Mr T has complained that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (BPF)) is holding him liable for a credit agreement that was taken to buy a new phone. What happened The parties are familiar with the background details of this... (4 pages)View decision -
Decision Reference DRN-6067703
9 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldConsumer CreditDRN-6067703 The complaint Mr K complains that National Westminster Bank Public Limited Company recorded incorrect information on his credit file. What happened Mr K held a credit card with NatWest. NatWest failed to collect his direct debit payment for August 2025. Mr K complained to Na... (2 pages)View decision -
Decision Reference DRN-6232133
9 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-6232133 The complaint Miss J complains that National Westminster Bank Public Limited Company (NatWest) has held her liable for insurance premiums that were taken from her credit card in 2024 without her permission. She then later raised additional spending on her credit card that sh... (2 pages)View decision -
Decision Reference DRN-6217575
9 Apr 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6217575 The complaint Mr S complains HSBC UK Bank Plc failed to deliver his card and account documentation in line with its timescales and hasn’t taken appropriate steps to remedy this. What happened Mr S successfully opened an account with HSBC in December 2025. He was living abroa... (2 pages)View decision -
Decision Reference DRN-6057367
9 Apr 2026 Great Lakes Insurance UK Limited UpheldInsuranceDRN-6057367 The complaint Mrs B complains Great Lakes Insurance UK Limited (Great Lakes) set up a buildings and contents insurance policy without her consent. What happened In June 2025, Mrs B discovered that she was jointly named on a buildings and contents insurance policy with her fo... (2 pages)View decision -
Decision Reference DRN-6006101
9 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6006101 The complaint Mr T complains Barclays Bank UK PLC has rejected several card payments over the years. He says this is because it had recorded his postcode incorrectly. What happened Mr T has an account with Barclays with a debit card – he’s been a customer for many years. In ... (2 pages)View decision -
Decision Reference DRN-6267001
9 Apr 2026 Oakbrook Finance Limited Not upheldConsumer CreditDRN-6267001 The complaint Mr D says Oakbrook Finance Limited irresponsibly lent to him. What happened Mr D took out four loans from Oakbrook as set out below. loan taken out value term in months monthly repayment 1 22/04/2021 £2,00024 £151.86 2 09/05/2024 £5,00036 £193.92 3 21/12/2024 £... (3 pages)View decision