We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5498094
1 May 2025 Tradex Insurance Company PLC UpheldInsuranceDRN-5498094 The complaint Mr B is complaining about the length of time it took Tradex Insurance Company PLC to repair his vehicle which he used as a private hire vehicle after he made a claim on his commercial vehicle insurance policy. Tradex used a third-party agent to manage Mr B’s cl... (2 pages)View decision -
Decision Reference DRN-5502054
1 May 2025 I Go 4 Ltd. Not upheldInsuranceDRN-5502054 The complaint Miss T complains about how I Go 4 Ltd. trading as WiseDriving advised her driving score had decreased which resulted in an additional premium being applied to her policy. Miss T cancelled her policy but she was unhappy with the outstanding balance WiseDriving s... (4 pages)View decision -
Decision Reference DRN-5413567
1 May 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5413567 The complaint Mr and Mrs J complain that HSBC UK Bank Plc (trading as First Direct) didn’t protect them from an investment scam. Mr and Mrs J are being supported in making their complaint by a representative. But for ease, I’ll only refer to Mr and Mrs J in this decision. Wh... (5 pages)View decision -
Decision Reference DRN-5501393
1 May 2025 U K Insurance Limited Not upheldInsuranceDRN-5501393 The complaint Mr M complains about the price quoted by U K Insurance Limited (“UKI”) to renew his motor insurance policy. He also complains about their decision to decline to offer a quote the following year. What happened Mr M received a quote to renew his policy which he ... (4 pages)View decision -
Decision Reference DRN-5221540
1 May 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5221540 The complaint Mrs T’s complaint concerns advice provided by St. James's Place Wealth Management Plc (“SJP”) to start a Loan Plan to mitigate an inheritance tax (IHT) liability. She’s unhappy with the growth achieved by the investment, along with a lack of transparency w... (3 pages)View decision -
Decision Reference DRN-5276869
1 May 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5276869 The complaint Mr T’s complaint concerns advice provided by St. James's Place Wealth Management Plc (“SJP”) to start a Loan Plan to mitigate an inheritance tax (IHT) liability. He’s unhappy with the growth achieved by the investment, along with a lack of transparency abo... (3 pages)View decision -
Decision Reference DRN-5474338
1 May 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5474338 The complaint Mr O complains that Monzo Bank Ltd unfairly registered a marker about him at Cifas, the national fraud database. He wants the marker removed. What happened Mr O had an account with Monzo. On 16 August 2024, two payments of over £490 and a payment for £480 were... (4 pages)View decision -
Decision Reference DRN-5207106
1 May 2025 Go Car Credit Limited Not upheldConsumer CreditDRN-5207106 The complaint Mr D and Ms P have complained that a car they acquired using a hire-purchase agreement with Go Car Credit Limited (“Go Car Credit”) was misrepresented to them, in relation to a discrepancy with the mileage. What happened Mr D and Ms P acquired a used Vauxhall ... (3 pages)View decision -
Decision Reference DRN-5396801
1 May 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5396801 The complaint Mr K and Mrs K complain that Admiral Insurance (Gibraltar) Limited (“Admiral”) mishandled a claim on a motor insurance policy. What happened Mr and Mrs K had a car that had first been registered in 2018. He renewed a policy with Admiral to cover the car for t... (3 pages)View decision -
Decision Reference DRN-5432877
1 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5432877 The complaint Miss C complains that Barclays Bank UK PLC, trading as Barclaycard, is unfairly reporting adverse information to Credit Reference Agencies (“CRAs”). What happened Miss C held a credit card account with Barclaycard. The account defaulted in October 2023, the ou... (3 pages)View decision
