We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5027563
7 Oct 2024 SCOR UK Company Ltd Not upheldInsuranceDRN-5027563 The complaint Ms D’s complaint is about the refusal of a claim under her legal expenses insurance policy with SCOR UK Company Ltd. SCOR is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions of the agents it uses to deal with claims ... (3 pages)View decision -
Decision Reference DRN-5023603
7 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5023603 The complaint Miss O complains that Barclays Bank UK PLC trading as Barclaycard was irresponsible in its lending to her. She wants Barclaycard to take back her account and to refund all interest and charges along with interest and to remove any adverse information from her c... (2 pages)View decision -
Decision Reference DRN-5052215
7 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5052215 The complaint Mr I is unhappy with several aspects of the service that he’s received from National Westminster Bank Plc (“NatWest”), including service he received while in branch. What happened Mr I went into a NatWest branch and asked for help as his debit card had stopped ... (2 pages)View decision -
Decision Reference DRN-4680312
7 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4680312 The complaint Mr C complains Barclays Bank UK PLC told him it would remove a CIFAS marker it had recorded against him but then said it had misinformed him. He feels the bank has treated him unfairly. What happened I set out a summary of what happened below: Mr C has a CIFAS ... (2 pages)View decision -
Decision Reference DRN-5057302
7 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5057302 The complaint Mrs M and Mr M complain about the service they received from Barclays Bank UK PLC (“Barclays”) when they tried to set up a joint account. The complaint is brought by both Mrs M and Mr M. But, for ease of reading, I’ll refer mostly to Mrs M throughout this deci... (5 pages)View decision -
Decision Reference DRN-4951758
7 Oct 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4951758 The complaint Mr M complains about the poor service he got from First Central Underwriting Limited in relation to a change to his motor insurance policy. What happened Mr M says he called First Central early in March 2022 to inform it about a new endorsement and three penal... (2 pages)View decision -
Decision Reference DRN-4730656
7 Oct 2024 Mi Vehicle Finance Limited Not upheldConsumer CreditDRN-4730656 The complaint Mr O complains that, after he decided voluntarily to terminate a hire purchase agreement he’d taken out on a car, MI Vehicle Finance Limited trading as Mann Island Finance (Mann Island) unfairly recorded two missed payments on his credit file. What happened Mr... (3 pages)View decision -
Decision Reference DRN-5064551
7 Oct 2024 Accord Mortgages Limited UpheldMortgagesDRN-5064551 The complaint Ms N complains that when she asked Accord Mortgages Limited to send her full details of all the personal information it held for her, on a recently redeemed mortgage, Accord sent all that information to the wrong address. What happened Ms N told our service tha... (3 pages)View decision -
Decision Reference DRN-5053204
7 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5053204 The complaint Mr R and Mrs R complain HSBC UK Bank plc (HSBC) failed to reinvest their joint fixed rate savings account. What happened Mr R says he received a letter from HSBC advising his joint fixed rate saver was due to mature on 7 March 2024. Mr R says he telephoned HSBC... (3 pages)View decision -
Decision Reference DRN-4886588
7 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4886588 The complaint Miss C complains that Bank of Scotland trading as Halifax has treated her unfairly by giving her an overdraft on her account. Miss C also says the charges and fees on the overdraft have led to financial hardship. What happened Halifax granted Miss C an overdra... (3 pages)View decision
