We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
-
Decision Reference DRN-5091011
28 Nov 2024 Aro Finance Limited UpheldMortgagesDRN-5091011 The complaint Mr W has complained that Aro Finance Limited mis-sold him a second charge mortgage in 2021. Mr W has said that the mortgage was unaffordable, has made his situation worse, and he considers Aro took advantage of him when he was desperate for help. What happened ... (4 pages)View decision -
Decision Reference DRN-4967295
28 Nov 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4967295 The complaint Miss W is unhappy that a car supplied to her under a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (Northridge) was of an unsatisfactory quality. What happened In January 2023, Miss W was supplied with a used car through a h... (5 pages)View decision -
Decision Reference DRN-5175335
28 Nov 2024 Fair Return Legal Services Limited UpheldClaims ManagementDRN-5175335 The complaint Mr H complains about Fair Return Legal Services Limited (“FRL”) and their failure to progress his claim for a potentially mis-sold pension. Mr H also complains about FRL’s failure to communicate with him during the lifetime of the claim. What happened The claim... (3 pages)View decision -
Decision Reference DRN-4773394
28 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4773394 The complaint Mr T complains he was misled by Assetz SME Capital Limited (Assetz) into investing on its peer-to-peer (P2P) lending platform. He is unhappy that shortly after investing he was told his funds would be frozen, a fee applied and it could be up to five years for t... (5 pages)View decision -
Decision Reference DRN-5175677
28 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5175677 The complaint Mr B and Ms D complain that Santander UK Plc (‘Santander’) won’t refund the money they lost after falling victim to an investment scam. What happened The account is held in Mr B and Ms D’s name, but Mr B communicated with the scammer, so I’ll mainly refer to h... (8 pages)View decision -
Decision Reference DRN-4720035
28 Nov 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4720035 The complaint Miss L complains about the quality of a used car she acquired through a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (‘Close Brothers’). What happened Miss L acquired a used car in May 2022. The car was about f... (5 pages)View decision -
Decision Reference DRN-4738854
28 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4738854 The complaint Mr M complains Assetz SME Capital Limited (“Assetz”) has introduced a new fee that he doesn’t think is justified or consistent with the previous statements it made to investors about what would happen if the platform closed. He has requested a refund of the fee... (8 pages)View decision -
Decision Reference DRN-5016603
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5016603 The complaint Ms Z complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Ms Z says that in March 2023 she met a man on a dating site who said that he could help her to earn money by investing in cryptocurrency. ... (5 pages)View decision -
Decision Reference DRN-4868439
27 Nov 2024 National House-Building Council UpheldInsuranceDRN-4868439 The complaint Mrs G complains about the way National House-Building Council (“NHBC”) handled a claim made under her building warranty. What happened In 2023 Mrs G made a claim under her Buildmark warranty when she noticed the external render of her home had blown. A claims i... (3 pages)View decision -
Decision Reference DRN-5094522
27 Nov 2024 MBNA Limited UpheldBanking and PaymentsDRN-5094522 The complaint Mr H complains that MBNA Limited was irresponsible when it offered him a credit card account. What happened MBNA opened a credit card account for Mr H in August 2020 with a credit limit of £8,000. I understand the facility was withdrawn in March 2024. Mr H co... (5 pages)View decision
