We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-5634564
28 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5634564 The complaint Mr B complains about how National Westminster Bank Public Limited Company (“NatWest”) administered his current account. What happened Mr B had a current account with an overdraft facility, provided by NatWest. Mr B complains that on two occasions, NatWest prov... (3 pages)View decision -
Decision Reference DRN-5782552
28 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5782552 The complaint Mr and Mrs M complain NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY trading as Ulster Bank is refusing to follow their instructions to transfer money to an investment company. What happened Mr and Mrs M have three joint savings accounts with Ulster Bank. Mr ... (2 pages)View decision -
Decision Reference DRN-5759512
28 Aug 2025 Odey Wealth Management (UK) Limited Not upheldInvestmentsDRN-5759512 The complaint Mr S complains that Odey Wealth Management (UK) Limited (“OWM”) caused him a loss due to a trade error within a fund in which he’d invested. What happened Mr S was invested in a fund I’ll call A. The fund was managed by a sister firm of OWM, which I’ll call B. ... (2 pages)View decision -
Decision Reference DRN-5321389
28 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5321389 The complaint Mr M complains that Nationwide Building Society irresponsibly granted him an overdraft, with the limit then increasing over time, that he couldn’t afford to repay. What happened In June 2024, Mr M asked Nationwide for an overdraft; the limit then changed sever... (4 pages)View decision -
Decision Reference DRN-5564238
28 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5564238 The complaint Miss B has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In July 2024 Monzo received a fraud report from another bank about a payment made into Miss B’s Monzo account. This payment was ... (2 pages)View decision -
Decision Reference DRN-5778214
28 Aug 2025 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5778214 The complaint Mr A complains The Co-operative Bank Plc (“Co-op”) recorded a marker against him at Cifas, a national fraud database. He doesn’t think it’s treated him fairly. What happened I issued my provisional decision on this complaint, setting out why I didn’t intend to... (4 pages)View decision -
Decision Reference DRN-5546751
28 Aug 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5546751 The complaint J has complained Clydesdale Bank plc, trading as Virgin Money, should have done more to prevent them being a victim of a scam. What happened Mr R acts a sole trader for a business called J. Mr R is in his 80s and retired in 2006. J’s business account was retain... (3 pages)View decision -
Decision Reference DRN-5372343
28 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5372343 The complaint Mr K complains NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY didn’t do enough to protect him from financial loss to a scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. In 2017 Mr K... (4 pages)View decision -
Decision Reference DRN-5719753
28 Aug 2025 Tandem Motor Finance Limited Not upheldConsumer CreditDRN-5719753 The complaint Mrs G complains about problems she has had with a car Tandem Motor Finance Limited (Tandem) supplied to her under a hire purchase agreement. What happened The parties are familiar with the background to this complaint – so I will only summarise it briefly here... (6 pages)View decision -
Decision Reference DRN-5372330
28 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5372330 The complaint Mr K complains NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY didn’t do enough to protect him from financial loss to a scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. In 2017 Mr K... (4 pages)View decision
