We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-4758664
4 Nov 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4758664 The complaint Mr B complains that TSB Bank plc unreasonably registered a default on his credit file, despite his attempts to pay off the debt. (This decision relates solely to Mr B’s complaint about the default. I acknowledge that Mr B has also complained that TSB closed hi... (5 pages)View decision -
Decision Reference DRN-5110987
4 Nov 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-5110987 The complaint Mr B’s complaint is about the rejection of a claim made under his mobile phone insurance policy with Great Lakes Insurance UK Limited. What happened In December 2023, Mr B made a claim under the policy after he lost his phone. Mr B had travelled abroad on 3 Dec... (5 pages)View decision -
Decision Reference DRN-5037918
4 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5037918 The complaint Mr K and Mrs S have complained Barclays Bank UK PLC returned money paid into their Barclays account to a bank that they no longer held an account with. They’ve been unable to get the funds back. What happened After becoming unhappy with his treatment by another... (2 pages)View decision -
Decision Reference DRN-4841504
4 Nov 2024 Argos Limited Not upheldConsumer CreditDRN-4841504 The complaint Miss T complains that Argos Limited trading as Argos Financial Services placed a block on her account. She says that her account fell into arrears because of a direct debit which she didn’t authorise. Miss T is unhappy that she wasn’t made aware of the block be... (3 pages)View decision -
Decision Reference DRN-4886733
4 Nov 2024 PayPal UK Ltd UpheldBanking and PaymentsDRN-4886733 The complaint Mr K has complained PayPal UK Ltd won’t refund numerous transactions he’d not made. What happened On 7 April Mr K found his mobile was wiped. After this he had no mobile signal, was unable to make calls or use data. The following day he was able to contact his ... (2 pages)View decision -
Decision Reference DRN-5123530
4 Nov 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5123530 The complaint Mr O complains that Domestic & General Insurance Plc (D&G) declined a claim made under his home emergency insurance policy. What happened Mr O has a home emergency insurance policy with D&G which amongst other things, provides cover for boiler brea... (5 pages)View decision -
Decision Reference DRN-4898289
4 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4898289 The complaint The estate of Ms H complains Santander UK Plc is refusing to refund several thousand pounds worth of unauthorised transactions. The estate of Ms H further complains Santander should have done more to protect Ms H’s account. What happened Ms H sadly died in Sep... (4 pages)View decision -
Decision Reference DRN-4993377
4 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4993377 The complaint Mr M has complained Nationwide Building Society won’t refund disputed gambling transactions between April and May 2024. What happened Mr M holds both current and savings accounts with Nationwide. In May he complained to Nationwide that there were numerous gambl... (3 pages)View decision -
Decision Reference DRN-5069548
4 Nov 2024 Nationwide Building Society Not upheldInvestmentsDRN-5069548 The complaint Mr K complains that Nationwide Building Society (“Nationwide”) failed to action his fund switch requests following receiving investment advice. What happened Mr K met with his advisor at Nationwide in January 2020. Mr K says that it was during this meeting that... (3 pages)View decision -
Decision Reference DRN-5012882
4 Nov 2024 Pilling & Co Stockbrokers Ltd Not upheldInvestmentsDRN-5012882 The complaint Mr P has raised several complaint issues with Pilling & Co Stockbrokers Ltd’s (Pilling) handling and administration of his individual savings account (ISA). What happened The details of this complaint are well known to both parties, so I won’t repeat them h... (2 pages)View decision
